Bilingual Document Specialist / Client Correspondence Specialist

Aguila International Services, S. DE R. L DE C.V.; Ciudad de México; On-site; MXN 300,000 - 360,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life & Long-Term Disability Insurance

Employee Appreciation Events

Employee Assistance Program (EAP)

Job summary

Aguila International Services, S. DE R. L DE C.V.

in Mexico City seeks a Bilingual Document & Client Correspondence Specialist to manage administrative operations and ensure timely processing of international documents, with emphasis on US government paperwork. The role is 100% on-site, Tuesday–Saturday, offering stability and extensive benefits. Ideal candidates have 2–4 years in admin roles, are fluent in English and Spanish, and can work with CRM systems and MS Office.

Qualifications

• 2–4 years of experience in administrative roles, document control or related fields.
• Fluent in English and Spanish for phone conversations with global clients.
• Strong proficiency with document management systems and CRM tools.

Responsibilities

• Document Control & Management: handle incoming official mail and batch/scan.
• Client Communication: inform international clients about receipts and shipping logistics.
• CRM & Data Entry: record interactions and document tracking in Litify/Salesforce.
• Quality Assurance: maintain document integrity across physical and digital files.
• Shipping Logistics: create labels and coordinate courier services.

Skills

Bilingual English/Spanish

CRM tools

Document management systems

Verbal communication

Attention to detail

Tools

Litify

Salesforce

Microsoft Office/Spreadsheets

Job description

Location: Mexico City (Colonia Anáhuac) – 100% On-Site

Schedule: Full-Time (Tuesday - Saturday)

Are you an organized, detail-oriented professional looking for stability, continuous career improvement, and an unmatched benefits package?

We are seeking a Bilingual Document & Client Correspondence Specialist to join our team in Mexico City. In this role, you will be the backbone of our administrative operations, ensuring that international corporate and legal documents (with a heavy focus on US government agencies like USCIS) are seamlessly processed, digitized, and delivered to our clients on time.

If you have a background in document control, administrative support, legal assistance, or international logistics, and you speak fluent English, we want to hear from you!

Key Responsibilities:

• Document Control & Management: Receive, sort, batch, and scan high volumes of incoming official mail and corporate correspondence.
• Client Communication: Contact international clients via phone to inform them of received high-importance documents (e.g., Work Permits, Green Cards) and confirm their preferred shipping logistics.
• CRM & Data Entry: Accurately record phone interactions, case status updates, and document tracking details using our internal CRM software (Litify/Salesforce).
• Quality Assurance: Maintain strict document integrity, organization, and compliance across physical and digital file systems.
• Shipping Logistics: Create shipping labels and coordinate reliable outgoing mail/courier services to ensure error-free deliveries.

Qualifications & Requirements:

• Experience: 2–4 years of experience in administrative roles, document control, customer service, or as a legal/operations assistant.
• Languages: 100% Bilingual (English & Spanish). Must be able to hold fluent phone conversations with global clients and easily comprehend US legal/governmental documentation.
• Technical Skills: High proficiency in document management systems, scanners, Microsoft Office/Spreadsheets, and CRM tools.
• Core Competencies: Extreme attention to detail (spotting errors or compliance gaps), impeccable organizational skills, and strong verbal communication.

Amazing Benefits Include:

• Health Insurance: 100% Employer-Paid for employees and qualified dependents (Spouse/Children).
• Dental Insurance.
• Life & Long-Term Disability Insurance.
• Employee Appreciation Events and a great office environment.
• Employee Assistance Program (EAP): Psychological, financial, and legal assistance services for all employees.