Bilingual Operations Specialist (Spanish/English, CDMX)

First Advantage; Ciudad de México; On-site; MXN 201,000 - 312,000; Full time

Job summary

First Advantage in Mexico City is seeking a Bilingual Operations Specialist to support our clients' pre-employment screening processes. This on-site role reports to the Mexico City office and requires strong attention to detail and the ability to deliver accurate results.

You will verify candidate information, communicate with employers and educational institutions, and produce detailed reports while meeting daily volume and quality targets.

Qualifications

• High School Diploma or GED or equivalent.
• 1+ year experience in call center, BPO/KPO, or fact-checking roles.
• Strong communication (written, verbal) and reading comprehension.
• Typing speed at least 20 WPM with 90% accuracy.
• Proficient with MS Office, especially Excel.
• Attention to detail and good judgment.

Responsibilities

• Handle verifications for high-profile clients.
• Verify candidate details including employment, education, licenses, certifications, and references.
• Contact companies and educational institutions to verify information.
• Write detailed reports flagging discrepancies found during verifications.
• Record verified information in First Advantage platforms maintaining data integrity.
• Perform quality checks to meet client-specific standards.
• Meet daily volume and accuracy targets.

Skills

Bilingual (Spanish & English)

Strong communication

Typing speed 20 WPM

MS Office / Excel

Education

High School Diploma or GED

Tools

Excel

Job description

First Advantage in Mexico City is seeking a Bilingual Operations Specialist to support our clients' pre-employment screening processes. This on-site role reports to the Mexico City office and requires strong attention to detail and the ability to deliver accurate results.

You will verify candidate information, communicate with employers and educational institutions, and produce detailed reports while meeting daily volume and quality targets.