Bilingual Customer Service Specialist – Inbound Support

The Big Jobsite; Tijuana; Presencial; MXN 193.000 - 254.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

IMSS

Private medical insurance

Life insurance

Grocery vouchers

Meal vouchers

Employee discounts

Gym discounts

Savings fund

Parking

Flexible schedules

Enhanced maternity leave

Referral program

Descripción de la vacante

The Big Jobsite is hiring a Bilingual Customer Service Representative in Tijuana, Baja California, Mexico. The role handles incoming calls, provides information and support for customer accounts, and ensures a high standard of service.

Candidates should have conversational to advanced English, a diploma or higher, and strong verbal and written communication skills. Flexible schedules and a permanent full-time position are offered with a comprehensive benefits package.

Formación

• Conversational to advanced English required.
• Diploma (elementary school or higher) or equivalent.
• Previous customer service experience preferred.
• Call center experience a plus.
• Excellent verbal and written communication skills.
• Availability to work assigned schedules.

Responsabilidades

• Answer inbound customer calls.
• Provide information and support regarding customer accounts.
• Resolve customer inquiries and concerns professionally.
• Update customer information in company systems.
• Deliver an outstanding customer experience.

Conocimientos

English proficiency

Customer service

Call center experience

Verbal and written communication

Educación

Elementary school diploma or higher

Descripción del empleo

The Big Jobsite is hiring a Bilingual Customer Service Representative in Tijuana, Baja California, Mexico. The role handles incoming calls, provides information and support for customer accounts, and ensures a high standard of service.

Candidates should have conversational to advanced English, a diploma or higher, and strong verbal and written communication skills. Flexible schedules and a permanent full-time position are offered with a comprehensive benefits package.