Bilingual Customer Service Representative

Viamericas Corporation; Tijuana; On-site; MXN 214,000 - 228,000; Full time

Benefits offered by this job

Fully paid training

Transportation bonus

All law benefits, from day one

Monthly quality and efficiency bonuses

3 meals a week, fully paid for the公司

Job stability with permanent contract

Growth opportunities within the公司

Excellent location, accessible to all

Job summary

Viamericas is seeking bilingual telephone executives for customer service in Tijuana. You will handle data entry from customers and take inbound and outbound calls in English. No sales.

The role emphasizes accurate information delivery, strong customer service, and reliable schedule adherence. Benefits include fully paid training, transportation bonus, and comprehensive legal benefits from day one. This position sits within a cross-border payments environment, helping immigrant families access

Qualifications

• Intermediate to advanced English proficiency required.
• Excellent customer service skills required.
• Flexible schedule required.
• High school diploma required.
• Basic computer skills with Microsoft Office and internet browsers.
• Resume, INE, RFC, CURP, NSS and two letters of recommendation required.

Responsibilities

• Type in data provided directly from customers.
• Take inbound and outbound calls in English.
• Provide information and resolve questions or problems with no sales.

Skills

English proficiency

Customer service skills

Flexible schedule

Education

High School Diploma

Tools

Microsoft Office

Microsoft Windows

Internet Browsers

Job description

Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection.

Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve.

With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai, we are positioned for continued global growth, innovation and impact.

We're looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth.

At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.

We are a company that specializes in providing financial services for migrants and we are looking for our next bilingual telephone executives for customer service.

Responsabilities

• Type in data provided directly from customers. Data entry
• Take Inbound and outbound calls in English
• Handling calls to provide information and resolve any questions, requests, or problems the client might have. NOTE: No sales.

Information Security Responsibilities

• Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually
• Attend periodic Information Security training provided by Viamericas’
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc

Benefits

• $4,700 to $ 5,000 Mexican pesos GROSS weekly
• Fully paid training
• Transportation bonus
• All law benefits, from day one
• Monthly quality and efficiency bonuses
• 3 meals a week, fully paid for the company
• Job stability with permanent employment contract
• Growth opportunities within the company
• Excellent location, accessible to all public transportation (Zona Rio Tijuana)

Requirements

• Intermediate to Advanced English
• EXCELLENT customer service skills
• Flexible Schedule
• High School Diploma
• Customer service experience not required, but desirable
• Basic computer skills/Good operational computing skills (Microsoft Office, Microsoft Windows, Internet Browsers)
• Complete documentation: Resume, address, INE, RFC (Constancia de Situación Fiscal), CURP, NSS, 2 Letters of recommendation (personals and from previous jobs)
• Proof of Covid-19 Vaccination.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.