Bilingual Enrollment Specialist

Redial BPO; Mexicali; On-site; MXN 201,000 - 335,000; Full time

Benefits offered by this job

Competitive base pay

Performance bonuses

Paid training

Career growth opportunities

Job summary

Redial BPO in Mexicali, MX, is seeking a motivated Bilingual Enrollment Specialist to join our on-site team. You will handle videocalls, explain benefits in English and Spanish, and guide clients through enrollment while maintaining CRM records and scheduling onboarding.

The role requires healthcare or sales experience, strong communication, and the ability to meet enrollment targets in a fast-paced environment. Competitive base pay plus bonuses offered.

Qualifications

• Fully bilingual in English and Spanish (spoken and written).
• High School Diploma or equivalent.
• At least 1 year of healthcare, sales, or collections experience.
• Previous sales or retention experience.
• Strong communication and active listening skills.
• Comfortable handling objections and closing enrollments.
• Excellent organizational and multitasking abilities.
• Strong computer skills and ability to navigate sales CRM's simultaneously.
• Ability to work in a fast-paced, goal-oriented environment.

Responsibilities

• Handle inbound and outbound videocalls with prospective clients.
• Explain program benefits and answer questions in both English and Spanish.
• Build trust and rapport with potential clients throughout the enrollment process.
• Identify client needs and recommend appropriate solutions.
• Gather and accurately document client information and medical history details when applicable.
• Maintain detailed records in CRM and related systems.
• Schedule appointments and assist with onboarding activities through Google videocalls.
• Follow up with interested leads and nurture relationships.
• Meet enrollment, quality, and productivity goals.
• Collaborate with internal teams to provide an excellent client experience.

Skills

Bilingual English/Spanish

Communication skills

Active listening

Objection handling

Organizational skills

CRM familiarity

Education

High School Diploma or equivalent

Tools

CRM systems (Hubspot, Salesforce)

Job description

Bilingual Enrollment Specialist (English/Spanish)

• Location: Col. Nueva, Mexicali, B.C. (On-site)
• Full-Time
• Competitive Base Pay + Performance Bonuses

About the Role

We are seeking a motivated and customer-focused Bilingual Enrollment Specialist to join our growing team. In this role, you will connect with prospective clients, educate them about our services, answer questions, overcome objections, and guide them through the enrollment process.

If you enjoy helping people, building relationships, and working in a fast-paced environment where your efforts directly impact results, we'd love to hear from you.

Main functions:

• Handle inbound and outbound videocalls with prospective clients.
• Explain program benefits and answer questions in both English and Spanish.
• Build trust and rapport with potential clients throughout the enrollment process.
• Identify client needs and recommend appropriate solutions.
• Gather and accurately document client information and medical history details when applicable.
• Maintain detailed records in CRM and related systems.
• Schedule appointments and assist with onboarding activities through Google videocalls.
• Follow up with interested leads and nurture relationships.
• Meet enrollment, quality, and productivity goals.
• Collaborate with internal teams to provide an excellent client experience.

What We're Looking For

Required Qualifications

• Fully bilingual in English and Spanish (spoken and written).
• High School Diploma or equivalent.
• At least 1 year of healthcare, sales, or collections experience.
• Previous sales or retention experience.
• Strong communication and active listening skills.
• Comfortable handling objections and closing enrollments.
• Excellent organizational and multitasking abilities.
• Strong computer skills and ability to navigate sales CRM's simultaneously.
• Ability to work in a fast-paced, goal-oriented environment.

Preferred Qualifications

• Experience using CRM systems (Hubspot, Salesforce).
• Insurance, enrollment, or patient coordination experience.
• Experience meeting performance metrics and KPIs.

What Success Looks Like

• Consistently achieve enrollment goals.
• Provide exceptional customer service on every interaction.
• Maintain accurate documentation and records.
• Complete timely follow-up with prospective clients.
• Build positive relationships that lead to successful enrollments.

Why Join Us?

• Competitive salary
• Performance-based incentives and bonuses
• Paid training
• Career growth opportunities
• Professional and supportive work environment
• Make a meaningful impact by helping clients access important services

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.