Customer Service Agent MX

Gocreativestudios; Ciudad de México; Remote; MXN 234,000 - 324,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully remote position

Training and growth opportunities

Job summary

Gocreativestudios is hiring for a fully remote Customer Service role in Mexico City, offering a competitive monthly salary and opportunities for training and growth. The position emphasizes excellent English communication and a customer-first approach.

Responsibilities include handling inquiries across phone, email, and chat, resolving issues, and maintaining accurate records while contributing to service improvements. No US residency required for Latin America applicants.

Qualifications

• Fluent English required in speaking and writing.
• Experience in customer service, call centers, or BPO preferred.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions.
• Provide product/service information clearly and accurately.
• Contribute to improving customer satisfaction and service processes.

Skills

Fluent English

Customer service

Strong communication

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner.
• Resolve customer issues and **escalate** complex cases when necessary.
• Maintain accurate records of customer interactions.
• Provide product/service information clearly and accurately.
• Contribute to improving customer satisfaction and service processes.
• Important for Latin America: U.S. residency and work permits are not required.

Requirements

• Fluent English (spoken and written) — required.
• Previous experience in customer service, call centers, or BPO environments preferred.
• Strong communication skills and a customer-first attitude.
• Ability to multitask and stay organized under pressure.
• Reliable internet connection and a quiet home workspace (remote role).

What we offer

• Competitive monthly salary.
• Fully remote position.
• Training and growth opportunities within the company.