Vip & Institutional Client Services Specialist

Binance; Aguascalientes; Hybrid; MXN 279,000 - 357,000; Full time

Benefits offered by this job

Performance bonuses

Health, dental, and vision insurance

Job summary

Binance is seeking a diligent Customer Support Associate for a fully remote position based in Mexico. The role emphasizes resolving inquiries, providing accurate information, and maintaining high customer satisfaction in a virtual environment.

Based in Aguascalientes, candidates can work from anywhere within Mexico. Strong Spanish communication, CRM proficiency, and the ability to work independently in a remote setting are essential.

Qualifications

• Experience in customer support or service roles.
• Excellent verbal and written communication in Spanish.
• Proficiency with CRM software and common customer service tools.
• Strong problem‑solving abilities and a customer‑centric approach.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Provide accurate information and effective solutions to customer issues.
• Troubleshoot technical problems and guide customers through resolution steps.
• Document all customer interactions and update records in the CRM system.
• Identify customer needs and proactively offer assistance.
• Collaborate with team members to improve service processes and customer satisfaction.
• Adhere to performance metrics and quality standards.

Skills

Customer service

Spanish (verbal/written)

CRM software

Time management

Education

High school diploma

Tools

CRM software

Email/Chat systems

Job description

Customer Support Associate - Fully Remote

Our client is seeking a diligent and customer-focused Customer Support Associate for a fully remote position. This role is perfect for individuals who are passionate about delivering exceptional service and thrive in a virtual environment. Based in Aguascalientes, Aguascalientes , this position offers the flexibility to work from anywhere within Mexico. You will be a vital part of our client's mission to provide outstanding support, resolving customer inquiries and ensuring a seamless experience. Our client is committed to building a strong remote workforce, and this role is key to that strategy.

About the Role

Our client is seeking a diligent and customer-focused Customer Support Associate for a fully remote position. This role is perfect for individuals who are passionate about delivering exceptional service and thrive in a virtual environment. Based in Aguascalientes, Aguascalientes , this position offers the flexibility to work from anywhere within Mexico. You will be a vital part of our client's mission to provide outstanding support, resolving customer inquiries and ensuring a seamless experience. Our client is committed to building a strong remote workforce, and this role is key to that strategy.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Provide accurate information and effective solutions to customer issues.
• Troubleshoot technical problems and guide customers through resolution steps.
• Document all customer interactions and update records in the CRM system.
• Identify customer needs and proactively offer assistance.
• Collaborate with team members to improve service processes and customer satisfaction.
• Adhere to performance metrics and quality standards.

Requirements

• Previous experience in a customer support or service role.
• Excellent verbal and written communication skills in Spanish.
• Proficiency with CRM software and common customer service tools.
• Strong problem‑solving abilities and a customer‑centric approach.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent required; a college degree is advantageous.
• Must have a reliable internet connection and a dedicated, quiet workspace.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.