Bilingual Customer Service Agent

Qualfon; Texcoco de Mora; On-site; MXN 78,000 - 123,000; Full time

Benefits offered by this job

Qualfon University access

Coursera access

Care Coaches

Job summary

Qualfon in Mexico City is hiring bilingual Customer Service Agents to work 100% onsite near Reforma. You will assist customers in English and Spanish, providing high‑quality support for the delivery app and ensuring a positive experience from the first contact.

Ideal candidates have strong communication skills, high school completion, and basic MS Office knowledge. 18+ and flexible schedules are required, with statutory benefits and growth opportunities.

Qualifications

• B2+ to C1 English proficiency (spoken and written).
• Completed high school diploma.
• Strong communication and customer service skills.
• Basic MS Office and internet tools.
• Typing at least 25 words per minute with 90% accuracy.

Responsibilities

• Provide personalized, high-quality customer service in English and Spanish for our delivery app.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Skills

Bilingual English/Spanish

Strong communication

Customer service

Typing 25 wpm

MS Office basics

Education

High school diploma

Tools

MS Office

Job description

Overview

Join the Team! Are you looking for a new career opportunity? We are hiring Bilingual Customer Service Agents for a delivery App to work 100% onsite in Mexico City (near Reforma 2-22). Join a company that values your professional development, well-being, and growth.

Responsibilities

What will you do in this role? As a Bilingual Customer Service Agent, You Will:

• Provide personalized, high-quality customer service in English and Spanish for our shopers, helping and giving support on their delivery process.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Qualifications

What are we looking for?

English Proficiency

• B2+ - C1 (spoken and written) .

• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving skills and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.

Customer Service Or Call Center Experience Is Preferred.

Availability to work 100% onsite and with flexible/rotating schedules.

Must be 18 years or older.

Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.

What We Offer

• Competitive salary ($90 MXN) + performance bonus (up to $5,000)
• Statutory benefits.
• Free access to Qualfon University and Coursera.
• Support and guidance from our Care Coaches.
• Employee referral bonus program.
• Collaborative and multicultural work environment.

Virtual Interview Requirement

Candidates participating in the recruitment process virtually are required to turn on their camera during the interview.

Ready to take the next step in your career?