Bilingual Customer Service

Company; Tijuana; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Remuneration & Salary

Recognition programs

Professional growth opportunities

Great work environment

Descripción de la vacante

Redial BPO in Tijuana, Mexico, is seeking a Customer Service Agent/Loan Processing to be the first point of contact for customers, handling inquiries, providing solutions, and ensuring satisfaction via phone, email, and chat.

The role requires a high school diploma, strong English, good computer skills, and the ability to multitask. You will document interactions in the CRM and adhere to privacy policies while meeting quality and efficiency targets.

Formación

• High school diploma or equivalent is required.
• Prior customer service or call center experience preferred.
• Excellent English communication skills (verbal and written).
• Strong computer skills and multitasking ability.
• Excellent problem-solving and interpersonal skills.
• Ability to work flexible shifts, including evenings and weekends.

Responsabilidades

• Address customer inquiries and resolve issues professionally.
• Provide accurate information about products and services.
• Document all customer interactions in the CRM system.
• Meet performance targets for quality and efficiency.
• Adhere to company policies and data privacy regulations.

Conocimientos

English communication

Computer skills

Problem solving

Interpersonal skills

Multitasking

Flexible shifts

Educación

High school diploma or equivalent

Descripción del empleo

Job Title: Customer Service Agent/Loan Processing

Location: Tijuana, Baja California, Mexico

Job Summary

As a Customer Service Agent at Redial BPO, you’ll be the first point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction. You’ll communicate via phone, email, and chat, maintaining accurate records and collaborating with your team to deliver excellent service.

Key Responsibilities

• Address customer inquiries and resolve issues professionally.
• Provide accurate information about products and services.
• Document all customer interactions in the CRM system.
• Meet performance targets for quality and efficiency.
• Adhere to company policies and data privacy regulations.

Qualifications

• High school diploma or equivalent.
• Prior customer service or call center experience preferred.
• Excellent English communication skills (both verbal and written).
• Strong computer skills and ability to multitask.
• Excellent problem-solving and interpersonal skills.
• Ability to work flexible shifts, including evenings and weekends.

Benefits

• Competitive Remuneration & Salary
• Recognition programs
• Professional growth opportunities
• Great work environment

EEO Statement

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.