Customer Service Team Lead — Call Center & Loans

Company; Tijuana; Presencial; MXN 279.000 - 390.600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

On-site clinic access

Law benefits from day one (IMSS, Infonavit, Fonacot, Caja de Ahorro)

Descripción de la vacante

Company is looking for a Customer Service Team Lead for their Tijuana location. You will oversee customer service and loan processing agents, ensuring high-quality service and compliance. Responsibilities include call handling, training new hires, and monitoring performance to support operational improvement.

The ideal candidate should possess leadership experience and skills in customer service. A supportive work environment with growth opportunities and wellness benefits is offered.

Formación

• 1-2+ years in call center customer service experience.
• 1+ year of experience in a leadership role.
• Strong organizational and communication skills.

Responsabilidades

• Oversee a team of customer service and loan processing agents.
• Handle escalation calls and provide support to agents.
• Monitor and audit calls to identify training gaps.

Conocimientos

Team management

Performance coaching

Call handling

Customer service

Educación

High school diploma or equivalent

Descripción del empleo

Company is looking for a Customer Service Team Lead for their Tijuana location. You will oversee customer service and loan processing agents, ensuring high-quality service and compliance. Responsibilities include call handling, training new hires, and monitoring performance to support operational improvement.

The ideal candidate should possess leadership experience and skills in customer service. A supportive work environment with growth opportunities and wellness benefits is offered.