Bilingual Call Center Supervisor - Sales & Performance Lead

Capgemini; Aguascalientes; Presencial; MXN 1.204.000 - 1.719.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery vouchers

Restaurant vouchers

Private Health Insurance

Paid Time Off

Training & Development

Descripción de la vacante

Farmers Insurance is seeking a Supervisory Lead to guide a sales‑oriented team toward success in a metrics‑driven environment. You will supervise team members to maximize lead qualification quality and pre‑sales effectiveness within the Direct Business pipeline, focusing on inbound campaign execution, transfer rate, and contact rate while ensuring compliance and risk guidelines.

You will mentor and develop staff, communicate company strategies to the team, review performance, and partner with

Formación

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Recent leadership experience is required.
• Experience in contact center operations and sales orientation.
• Bilingual proficiency in English and Spanish.
• Strong people management, communication and coaching skills.

Responsabilidades

• Monitors team performance across lead qualification quality, transfer rate, contact rate, and compliance.
• Creates plans to improve team performance and develops staff in outbound sales support.
• Ensures team members meet performance goals tied to Direct Business pipeline objectives.
• Communicates individual performance to staff and reports to the Director.
• Interacts with customers and leads inquiries; collaborates to improve processes.

Conocimientos

Leadership experience

Contact center operations

Sales orientation

Bilingual English/Spanish

People management

Communication

Coaching

Educación

High School Diploma or equivalent

Bachelor's degree preferred

Herramientas

CRM tools

Telemarketing dialer

Descripción del empleo

Farmers Insurance is seeking a Supervisory Lead to guide a sales‑oriented team toward success in a metrics‑driven environment. You will supervise team members to maximize lead qualification quality and pre‑sales effectiveness within the Direct Business pipeline, focusing on inbound campaign execution, transfer rate, and contact rate while ensuring compliance and risk guidelines.

You will mentor and develop staff, communicate company strategies to the team, review performance, and partner with