Bilingual Call Center Supervisor – Sales & Coaching

Capgemini; Aguascalientes; On-site; MXN 446,000 - 580,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Private health insurance

Paid time off

Training & development

Grocery vouchers

Restaurant vouchers

Job summary

Farmers Insurance is seeking a Supervisory Leader to guide a direct business sales support team in a metrics-driven environment. You will monitor lead qualification quality, drive outbound campaigns, ensure compliance with TCPA, and mentor team members toward higher performance.

The role requires recent leadership experience in contact centers, bilingual English and Spanish, and strong coaching and communication skills. A high school diploma is required; a bachelor's degree is preferred.

Qualifications

• Leadership experience in contact centers or sales-support teams.
• Experience in outbound sales and telemarketing.
• Bilingual proficiency in English and Spanish.
• Strong coaching, communication and people management skills.
• Sales/results oriented with regulatory awareness (TCPA).

Responsibilities

• Monitor team performance: lead quality, transfer rate, contact rate and compliance.
• Develop plans to improve outbound sales support techniques.
• Ensure team meets performance goals linked to Direct Business objectives.
• Regularly communicate performance to the assigned Director.
• Respond to customer and lead inquiries as needed.
• Collaborate with site leaders to pilot process improvements.
• Maintain up-to-date knowledge of procedures, dialer and CRM tools.
• Pursue training to expand product/system knowledge.
• Support the Direct Business strategy and Farmers values.
• Perform other duties as assigned.

Skills

Leadership

People management

Coaching

Communication

Bilingual English/Spanish

Sales orientation

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM tools

Dialer

Job description

Farmers Insurance is seeking a Supervisory Leader to guide a direct business sales support team in a metrics-driven environment. You will monitor lead qualification quality, drive outbound campaigns, ensure compliance with TCPA, and mentor team members toward higher performance.

The role requires recent leadership experience in contact centers, bilingual English and Spanish, and strong coaching and communication skills. A high school diploma is required; a bachelor's degree is preferred.