Bilingual Application Specialist

Intugo; Región Centro; Presencial; MXN 223.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Monthly performance bonus

Mexican law benefits

Grocery vouchers

4% savings fund

Christmas bonus

Paid training

Monday-Friday schedule

Descripción de la vacante

Intugo is seeking Bilingual Application Specialists to support a U.S.-based Social Security Disability advocacy firm. You will guide clients through the disability application process, ensuring applications are completed accurately while providing compassionate and professional customer service.

Ideal candidates possess advanced English, call center or customer service experience, strong communication skills, and the ability to manage multiple systems.

Formación

• Advanced English proficiency is required.
• Experience in a call center or customer service environment.
• Strong customer service with empathy.
• Excellent written and verbal communication.
• Detail-oriented with strong organizational skills.
• Ability to meet productivity and quality standards.
• Proficiency with Windows OS, internet navigation, and common computer applications.

Responsabilidades

• Guide clients through the Social Security Disability application process.
• Complete online applications accurately and efficiently.
• Ask detailed questions to gather personal and medical information required for disability benefits.
• Use multiple internal systems and web-based platforms to process applications.
• Demonstrate empathy, patience, and professionalism during every interaction.
• Maintain confidentiality of sensitive client information.
• Ensure all documentation is complete and accurate.

Conocimientos

Advanced English

Call center experience

Customer service

Communication

Detail-oriented

Productivity standards

Windows OS

Internet navigation

Office apps

Herramientas

Windows OS

Web-based platforms

Internal systems

Descripción del empleo

At Intugo, we partner with international companies by providing administrative and operational support that helps them grow while creating quality employment opportunities in our community.

We are currently seeking Bilingual Application Specialists to support a U.S.-based Social Security Disability advocacy firm. In this role, you will assist clients throughout the disability application process, ensuring applications are completed accurately while providing compassionate and professional customer service.

Key Responsibilities

• Guide clients through the Social Security Disability application process.
• Complete online applications accurately and efficiently.
• Ask detailed questions to gather personal and medical information required for disability benefits.
• Use multiple internal systems and web-based platforms to process applications.
• Demonstrate empathy, patience, and professionalism during every interaction.
• Maintain confidentiality of sensitive client information.
• Ensure all documentation is complete and accurate.

Required Qualifications

• Advanced English proficiency (required).
• Previous experience in a call center or customer service environment.
• Strong customer service skills with the ability to demonstrate empathy.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Ability to meet productivity and quality standards.
• Proficiency with Windows OS, internet navigation, and common computer applications.

Benefits

• Competitive salary.
• Monthly performance bonus based on productivity and attendance.
• Mexican law benefits.
• Grocery vouchers.
• 4% savings fund.
• Christmas bonus (increases with tenure).
• Paid training.
• Monday-Friday schedule.