Bilingual Document Specialist / Client Correspondence Specialist

Águila International Services, S. DE R. L DE C.V; Ciudad de México; Presencial; MXN 430.218 - 602.305; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Employer-Paid Health Insurance

Dental Insurance

Life & Long-Term Disability Insurance

Employee Assistance Program (EAP)

Descripción de la vacante

Águila International Services, located in Mexico City, is looking for a Bilingual Document & Client Correspondence Specialist. This role is essential for managing international corporate and legal documents, ensuring they are processed accurately and on time.

The ideal candidate will have 2–4 years of experience in administrative roles and must be fully bilingual in English and Spanish to effectively communicate with global clients. Excellent organizational skills and attention to detail are crucial in this role. The position offers amazing benefits including employer-paid health insurance.

Formación

• 2-4 years of experience in administrative roles, document control, or customer service.
• Fluency in English and Spanish, with strong communication skills.
• Proficiency in document management systems and CRM tools.

Responsabilidades

• Receive and manage incoming official mail and corporate correspondence.
• Communicate with international clients about important documents and logistics.
• Record interactions and updates using internal CRM software.
• Ensure document integrity and compliance.

Conocimientos

Document management

Bilingual (English & Spanish)

Organizational skills

Attention to detail

Herramientas

Microsoft Office

CRM software (Litify/Salesforce)

Descripción del empleo

Location

Mexico City (Colonia Anáhuac) – 100% On-Site

Schedule

Full-Time (Tuesday - Saturday)

Are you an organized, detail-oriented professional looking for stability, continuous career improvement, and an unmatched benefits package?

We are seeking a Bilingual Document & Client Correspondence Specialist to join our team in Mexico City. In this role, you will be the backbone of our administrative operations, ensuring that international corporate and legal documents (with a heavy focus on US government agencies like USCIS) are seamlessly processed, digitized, and delivered to our clients on time.

If you have a background in document control, administrative support, legal assistance, or international logistics, and you speak fluent English, we want to hear from you!

Key Responsibilities

• Document Control & Management: Receive, sort, batch, and scan high volumes of incoming official mail and corporate correspondence.
• Client Communication: Contact international clients via phone to inform them of received high-importance documents (e.g., Work Permits, Green Cards) and confirm their preferred shipping logistics.
• CRM & Data Entry: Accurately record phone interactions, case status updates, and document tracking details using our internal CRM software (Litify/Salesforce).
• Quality Assurance: Maintain strict document integrity, organization, and compliance across physical and digital file systems.
• Shipping Logistics: Create shipping labels and coordinate reliable outgoing mail/courier services to ensure error‑free deliveries.

Qualifications & Requirements

• Experience: 2–4 years of experience in administrative roles, document control, customer service, or as a legal/operations assistant.
• Languages: 100% Bilingual (English & Spanish). Must be able to hold fluent phone conversations with global clients and easily comprehend US legal/governmental documentation.
• Technical Skills: High proficiency in document management systems, scanners, Microsoft Office/Spreadsheets, and CRM tools.
• Core Competencies: Extreme attention to detail (spotting errors or compliance gaps), impeccable organizational skills, and strong verbal communication.

Amazing Benefits Include

• Health Insurance: 100% Employer‑Paid for employees and qualified dependents (Spouse/Children).
• Dental Insurance.
• Life & Long‑Term Disability Insurance.
• Employee Appreciation Events and a great office environment.
• Employee Assistance Program (EAP): Psychological, financial, and legal assistance services for all employees.

We are excited about the possibility of you joining our team! Apply now and take the next step in your career with Aguila International Services!