Bilingual Agent

Oportun; León; Presencial; MXN 223.546 - 335.320; Jornada completa

Descripción de la vacante

An established industry player in the fintech sector is seeking a Bilingual Contact Center Agent who is passionate about delivering exceptional customer service. This role requires a strong sense of urgency and the ability to empathize with clients, ensuring they receive the best advice and solutions. Join a diverse and inclusive team that values your perspective and fosters a culture of belonging. If you're ready to make a difference in the financial lives of others while growing your career in a supportive environment, this opportunity is perfect for you.

Formación

• Experience in customer service or sales is required.
• Must be bilingual in English and Spanish.

Responsabilidades

• Answer and resolve customer inquiries via phone, email, or chat.
• Provide high-quality service and demonstrate company values.

Conocimientos

Customer Service

Sales

Bilingual (English and Spanish)

PC Management

Internet Browsing

Educación

9th Grade Completion

Herramientas

Microsoft Excel

Descripción del empleo

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable, and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

POSITION OVERVIEW

The Bilingual Contact Center Agent must have a strong sense of urgency to answer or make calls or resolve cases through any of the available channels, whether by phone, email, chat, etc.

They must be open and alert to detect the mood of the client to empathize; consciously and actively listen/read to put yourself in the customer's shoes and efficiently generate an appropriate response or solution according to company policies and procedures. The Bilingual Agent must have the ability to learn and reason these policies and procedures in such a way that they become the expert that any Oportun internal and external client wants to contact to obtain the best advice or solution.

The Bilingual Agent must think about providing high standards of quality and excellence in service, being friendly, taking responsibility for their actions, but above all demonstrating Oportun's values both in their interactions with Clients and in their professional relationships with colleagues, work, and support areas.

REQUIREMENTS

• Must be at least 18 years of age
• Experience or skills in Customer Service, sales, or collections
• PC management
• Internet browsing and office basic-intermediate knowledge
• Minimal educational level required: 9th grade (Middle School with certificate or evidence of completion.)
• Bilingual (fluent in English and Spanish)

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status, or any other category protected by the laws or regulations in the locations where we operate.

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

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