Benefits Operations Specialist (Americas)

Unilever; México; On-site; MXN 420,000 - 640,000; Full time

Job summary

Unilever Mexico is seeking a People Ops Specialist – Benefits to ensure reliable delivery of employee benefits across the Americas. You will manage life events, enrollments, terminations, and vendor transactions, while maintaining accurate records and supporting employees.

You will collaborate with Payroll, Rewards, Finance, Procurement and vendors, develop SOPs, drive process improvements, and contribute to an excellent employee experience.

Qualifications

• 1–3 years in HR Operations or Benefits Administration.
• Experience handling benefits processes and data validation.
• Strong attention to detail and stakeholder collaboration.
• Advanced English proficiency.

Responsibilities

• Execute day-to-day benefits administration across the Americas.
• Coordinate recurring operational processes and maintain records.
• Support external benefits vendors and track service issues.
• Coordinate information exchanges with vendors and internal partners.
• Partner with Payroll on benefits inputs and validations.
• Create and maintain SOPs and process docs.
• Support reporting, audits, and compliance checks.
• Identify improvement opportunities and support transformation projects.

Skills

HR Operations

Benefits Administration

Employee Support

English Proficiency

Vendor Management

Process Documentation

Tools

Workday

ServiceNow

SharePoint

Excel

Power BI

Job description

Unilever Mexico is seeking a People Ops Specialist – Benefits to ensure reliable delivery of employee benefits across the Americas. You will manage life events, enrollments, terminations, and vendor transactions, while maintaining accurate records and supporting employees.

You will collaborate with Payroll, Rewards, Finance, Procurement and vendors, develop SOPs, drive process improvements, and contribute to an excellent employee experience.