Bell Desk Coordinator

Four Seasons; Baja California Sur; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shuttle service

Uniform dry cleaning

Complimentary room nights

Training & development

Employee recognition

Descripción de la vacante

Four Seasons Resort Los Cabos at Costa Palmas is seeking a Bell Desk Coordinator to coordinate and support the bell staff, ensuring an impeccable welcome, assistance, and farewell service for all guests. The role includes luggage handling, internal transfers, and logistics support in lobby areas.

The ideal candidate will have at least 2 years in Front Desk or Rooms division, experience in a luxury environment, and fluency in Spanish and English.

Formación

• Fluency in both Spanish and English is required.
• Minimum of two years in Front Desk or Rooms division roles.
• Experience in a luxury hotel or similar high-end hospitality environment preferred (2+ years).
• Proficiency in Opera Software is mandatory.
• Strong attention to detail and mastery of hotel systems.

Responsabilidades

• Coordinate and supervise daily bell staff activities and service areas.
• Ensure impeccable guest greeting, assistance, and farewell at arrivals and departures.
• Manage luggage handling, safekeeping, and delivery for guests.
• Assist with internal transportation (golf carts, shuttles) and external transport when needed.
• Monitor lobby cleanliness and order of entrances and waiting zones.
• Follow up on guest requests (flowers, packages, accessibility).
• Train new staff and reinforce procedures and protocols.

Conocimientos

Spanish & English

Front Desk experience

Rooms division

Customer service

Interpersonal skills

Cultural sensitivity

Guest-centric mindset

Herramientas

Opera Software

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau.

Join a diverse and talented team in Four Seasons Resort Los Cabos at Costa Palmas

Four Seasons Resort Los Cabos, at Costa Palmas is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja's East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves.

Learn more about Four Seasons Resort Los Cabos at Costa Palmas:

Hotel Site: www.fourseasons.com/loscabos

Instagram: #fsloscabos

About the role of Bell Desk Coordinator

Coordinate and support the activities of the bell staff team, ensuring an impeccable welcome, assistance, and farewell service for all guests, as well as the proper handling of luggage, internal transfers, and logistical support in lobby areas and main resort entrances.

What you will do:

• Coordinate the daily activities of the bell staff team, assigning tasks and service areas.
• Supervise compliance with service standards during guest arrivals and departures.
• Ensure the proper handling, safekeeping, and delivery of guests' luggage.
• Assist in organizing internal transportation (golf carts, shuttles, etc.) and external transport when needed.
• Monitor the cleanliness and order of lobby areas, entrances, and waiting zones.
• Follow up on special guest requests (flowers, packages, wheelchairs, etc.).
• Train new staff and reinforce established procedures and protocols.

What you bring:

• Fluency in both Spanish and English is required for this role.
• A minimum of two (2) years of experience in Front Desk or Rooms division roles.
• Experience in a luxury hotel or a similar high-end hospitality environment (2+ years) is highly preferred.
• Proficiency in Opera Software is mandatory.
• Strong ability to navigate and operate all hotel systems with a keen attention to detail.
• Deep understanding of luxury service standards and the ability to deliver exceptional guest experiences.
• Outstanding interpersonal and communication skills.
• Cultural sensitivity and a strong customer service orientation.
• Guest-centric mindset with a keen understanding of personalized service and guest preferences.

Benefits:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
• Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location
• Training & Development: In-house training workshops for line and management employees
• Job Related: Offering complimentary buffet style duty meals
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

What to Expect:

• Be part of a caring team with a family spirit
• Have opportunities to build a successful career with global potential

Work in a diverse and challenging environment and engage with the leadersh