Bell Captain: Lead Guest Experience & Team

Hilton; Estado de México; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Hilton is seeking a Bell Captain to lead a front desk and bell team, ensuring smooth guest arrivals and departures and delivering exceptional hospitality. You will oversee luggage, guide staff, and maintain equipment, while upholding Hilton's standards of integrity and teamwork.

As a Bell Captain, you will train and coach team members, communicate hotel services and local attractions, and contribute to a welcoming, high-performing environment that motivates colleagues and delights guests during

Formación

• Previous experience in hotel front office or guest services.
• Ability to supervise and train a small team.
• Strong communication and problem-solving skills.
• Commitment to Hilton values and guest satisfaction.

Responsabilidades

• Welcome and assist guests, escort arrivals and departures.
• Oversee luggage handling.
• Supervise daily team operations and scheduling.
• Provide updates on hotel offerings and local attractions.
• Maintain equipment standards for bell carts and devices.

Conocimientos

Guest service

Team leadership

Operations coordination

Communication

Descripción del empleo

Hilton is seeking a Bell Captain to lead a front desk and bell team, ensuring smooth guest arrivals and departures and delivering exceptional hospitality. You will oversee luggage, guide staff, and maintain equipment, while upholding Hilton's standards of integrity and teamwork.

As a Bell Captain, you will train and coach team members, communicate hotel services and local attractions, and contribute to a welcoming, high-performing environment that motivates colleagues and delights guests during