Bell Captain

Hilton; Estado de México; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Hilton is seeking a Bell Captain to lead a front desk and bell team, ensuring smooth guest arrivals and departures and delivering exceptional hospitality. You will oversee luggage, guide staff, and maintain equipment, while upholding Hilton's standards of integrity and teamwork.

As a Bell Captain, you will train and coach team members, communicate hotel services and local attractions, and contribute to a welcoming, high-performing environment that motivates colleagues and delights guests during

Formación

• Previous experience in hotel front office or guest services.
• Ability to supervise and train a small team.
• Strong communication and problem-solving skills.
• Commitment to Hilton values and guest satisfaction.

Responsabilidades

• Welcome and assist guests, escort arrivals and departures.
• Oversee luggage handling.
• Supervise daily team operations and scheduling.
• Provide updates on hotel offerings and local attractions.
• Maintain equipment standards for bell carts and devices.

Conocimientos

Guest service

Team leadership

Operations coordination

Communication

Descripción del empleo

Job Identification: 223590

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Bell Captain, you're not just leading a team in ensuring seamless guest arrivals and departures – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Welcome and assist guests: Greet and escort arriving and departing guests, transport luggage, and acclimate guests to their rooms and amenities

• Oversee luggage handling: Organize, store, and retrieve guest luggage according to hotel standards and procedures

• Supervise daily team operations: Oversee scheduling, provide training and coaching, and foster an engaged, high-performing team

• Facilitate team knowledge: Provide regular updates to ensure the team is well-informed of hotel offerings, services, and local attractions

• Maintain equipment standards: Assist with the upkeep and functionality of bell carts, communication devices, and related equipment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay—we're a great place to work.