BANAMEX // Distrito SLP // Volante Sr. SLP

Citigroup Inc.; México; Remote; MXN 180,000 - 240,000; Full time

Job summary

Banamex in Soledad de Graciano Sánchez, Mexico, is hiring a Customer Service Representative 5. This entry-level role supports the Customer Service team by addressing client inquiries, investigating issues, and delivering timely resolutions in line with departmental standards.

You will maintain client portfolios through regular calls and in-person meetings, provide transaction activity scorecards, and host review calls with clients regarding productivity and self-service usage.

Qualifications

• 2-4 years of relevant experience in customer service or finance.
• Proficient in Microsoft Office and clear written/verbal communication.
• Attention to detail and ability to solve problems under pressure.

Responsibilities

• Manage client inquiries with proper investigation and timely resolution.
• Develop and maintain client portfolios through regular calls and face-to-face interactions.
• Provide clients with transactional and activity scorecards and host review calls.
• Inform clients about problems (system failures, market issues) and provide updates.
• Escalate feedback, processing delays and errors appropriately.
• Maintain knowledge of market regulations affecting client portfolios.

Skills

Customer service

Microsoft Office

Attention to detail

Communication

Education

High school diploma

Job description

## BANAMEX // Distrito SLP // Volante Sr. SLPApply: On-Site: Soledad De Graciano Sanchez San Luis Potosi Mexico: Full time: Posted Today: End Date: October 31, 2026 (29 days left to apply): 26999310The Customer Service Representative 5 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities:*** Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards* Develop and maintain client portfolio through regular calls and face to face interaction, as needed* Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools* Inform customer about problems (system failures, market issues) and provide regular resolution updates* Escalate customer feedback, processing delays and errors appropriately* Maintain knowledge of new market and regulatory requirements affecting client portfolio/base* Ensure adherence to all departmental standards and maintain control environment* Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** 2-4 years of relevant experience* Experience in customer service and/or finance* Proficient in Microsoft Office* Proven critical thinking and crisis management skills used to problem solve and make decisions* Consistently provide attention to detail to ensure accuracy* Consistently demonstrate clear and concise written and verbal communication* Consistently deliver high-quality customer service with focus on building client relationship and achieving results**Education:*** High school diploma or equivalent