Banamex - Analista de Monitoreo ATMs

Citigroup; Ciudad de México; Sur place; MXN 240 000 - 360 000; Plein temps

Résumé du poste

Citigroup is recruiting for an Ops Support Specialist 4 in Mexico City. The role focuses on day-to-day operations support, record maintenance, and liaison with relationship managers, project managers, custodians, and clients.

You will handle documentation, account maintenance, imaging, and opening of accounts, while following Citi's operations processes and controls to safeguard clients and assets.

Qualifications

• 1–3 years of relevant experience.
• Experience in an office or operational environment.
• Proficient with complex databases and spreadsheets.
• Demonstrates technical and administrative expertise.
• Attention to detail and compliance with policies.

Responsabilités

• Follow established procedures to complete complex assignments.
• Provide team assistance and lead special projects.
• Conduct basic analysis and workflow management.
• Support an expansive array of products and services.
• Communicate information to senior managers and support risk mitigation.

Connaissances

Proficient computer and math skills

Attention to detail

Technical and administrative expertise

Experience with complex databases and;

Formation

High School diploma or equivalent

Outils

Microsoft Office

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Description du poste

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Deseable conocimiento básico en ATM´S (No es prioritario)
• Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.
• Habilidad para trabajar con otras personas para completar las tareas asignadas
• Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organización.
• Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.
• Atención de problemas de manera inmediata (sentido de urgencia)
• Capacidad de análisis
• Trabajo bajo presión
• Orientación a cumplimiento de objetivos
• Experiencia en tecnología/programas: Microsoft Office (Excel, Word, Outlook y Power Point)
• Conocimiento avanzado en Excel (programación, Análisis de datos y presentaciones ejecutivas).

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement (and the Know Your Rights (poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.