Back Office Supply Chain Leader - Customer Services

Tetra Pak; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Global exposure

Development and training

Diversity and inclusion

Flexible working arrangements

Job summary

Tetra Pak in Mexico City (Polanco) is seeking a Supply Chain Team Leader to supervise a back-office customer services team, ensuring timely order fulfilment and strong customer outcomes. You will translate client needs into actionable, time-bound plans while driving continuous improvement and cross-functional collaboration.

You will report to the CSR BO Shared Service Center Manager and lead initiatives across markets, factories and ISC teams to maintain high service levels and process

Qualifications

• 5+ years in supply chain, customer service, or order fulfilment.
• Experience leading teams or coordinating people.
• Proven project management skills and ability to drive initiatives.
• Strong English communication across markets and functions.

Responsibilities

• Lead and develop back-office customer services team in Polanco, Mexico City.
• Secure timely and accurate order fulfilment across the supply chain.
• Ensure compliance with global controls and standardized processes.
• Coach and develop team members and create development plans.
• Collaborate with markets, factories and ISC teams to maintain service levels.
• Drive process improvements and implementation of global/local projects.

Skills

Team Leadership

Supply Chain Management

Order Fulfilment

Stakeholder Management

English Communication

Project Management

Process Improvement

Education

University Degree

Job description

Tetra Pak in Mexico City (Polanco) is seeking a Supply Chain Team Leader to supervise a back-office customer services team, ensuring timely order fulfilment and strong customer outcomes. You will translate client needs into actionable, time-bound plans while driving continuous improvement and cross-functional collaboration.

You will report to the CSR BO Shared Service Center Manager and lead initiatives across markets, factories and ISC teams to maintain high service levels and process