Supply Chain Analyst (Back Office Customer Services Representative)

Tetra Pak; Ciudad de México; In loco; MXN 350.000 - 480.000; Tempo pieno

Vantaggi offerti da questo lavoro

Global development opportunities

Innovative culture

Diversity and inclusion

Competitive compensation with flexible

Descrizione del lavoro

Tetra Pak in Mexico City is seeking a Supply Chain Analyst (Back Office Customer Services Representative) to ensure timely and accurate order fulfilment while delivering exceptional customer experiences. You will lead a team of back-office specialists, coordinate with Sales, Planning and Logistics, and drive improvements in processes and data analytics to support efficient operations.

Ideal candidates have experience in supply chain or customer service, strong organizational skills, and

Competenze

• Experience in supply chain, customer service, order fulfilment, or similar environments.
• Strong coordination and organizational skills.
• Experience with ERP, order management platforms, or CRM tools (Salesforce advantageous).
• Ability to understand end-to-end processes and identify automation opportunities.
• Excellent English communication with cross-border teams.
• Proactive, problem-solving mindset.
• Inclusive and collaborative team player.

Mansioni

• Secure reliable and efficient PM/AM order fulfilment through data management and invoicing workflows.
• Respond to requests for documentation such as delivery notes, proforma invoices, COA, and other materials.
• Manage back-office activities logged in Salesforce and provide timely responses to customers.
• Support Continuous Improvement and KPI deployment to strengthen visibility and action.
• Collaborate with Front Office Supply Chain, Planning, and Logistics for smooth order handling.
• Escalate clarifications to Front Office Supply Chain when needed.

Conoscenze

Supply chain experience

Customer service experience

Order fulfilment

Coordination & organization

ERP / order management systems

Salesforce familiarity

English communication

Strumenti

Salesforce

Descrizione del lavoro

Job Title: Supply Chain Analyst (Back Office Customer Services Representative)

Job Location: Polanco, Mexico

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are looking for a Supply Chain Analyst (Back Office Customer Services Representative) to deliver best in class customer experience by driving operational and quality excellence across our shared service center. In this role, you will lead and develop a team of back-office specialists, secure timely and accurate order fulfilment, and translate customer needs into impactful, time-bound actions. If you enjoy solving complex challenges, empowering people, and finding smarter, simpler ways of working, this could be the right next step for you. Make an impact to be proud of – for food, people and the planet. This position is based in Polanco, Mexico City and reports to Customer Service Team Leader

What You Will Do

As Supply Chain Analyst (Back Office Customer Services Representative), you will:

Enabling Sales Management Operations

• Secure a reliable and efficient supply chain for Packaging Material (PM) and Additional Material (AM) order fulfilment by securing design master data, and ensuring effective order and delivery management, and invoicing workflows.
• Respond to operational requests for documentation such as delivery notes, proforma invoices, Certificates of Analysis, and other required materials.
• Prioritize and manage back‑office activities logged in Salesforce, providing timely responses to customers when needed.

Operational Performance and Execution

• Contribute to increased operational productivity through proactive problem solving and continuous improvement.
• Participate in or lead Continuous Improvement teams to identify productivity opportunities in processes and tools, in collaboration with the factory Continuous Improvement office.
• Support focused KPI loss deployment to strengthen performance visibility and drive action.
• Build strong collaboration with internal partners such as Front Office Supply Chain, Planning, and Logistics to ensure smooth order handling and consistently high service levels.
• Escalate to Front Office Supply Chain when clarification or direct customer contact is required.

Customer Experience

• Drive continuous improvement of back‑office activities using data analytics and a proactive mindset to enhance quality.
• Participate in customer improvement initiatives initiated by Front Office Supply Chain, contributing your insights and expertise.
• Liaise with factories and Integrated Supply Chain teams to represent the voice of the customer and expedite issue resolution when needed.

We believe you have

• Experience in supply chain, customer service, order fulfilment, or a similar environment through work, internships, placements, apprenticeships, or early career roles. Candidates at the beginning of their career journey are encouraged to apply.
• Strong coordination and organizational skills, with the ability to manage multiple requests, balance priorities, and maintain accuracy in a fast‑moving operational context.
• Confidence working with digital systems such as ERP, order management platforms, or CRM tools (experience with Salesforce is an advantage but not required).
• The ability to understand processes end‑to‑end and spot opportunities to simplify, standardize, or automate daily tasks.
• Effective communication skills allow you to collaborate smoothly across different and remote teams.
• Effective communication in English with cross border teams.
• A proactive, problem‑solving mindset with curiosity to challenge existing ways of working and contribute to continuous improvement.
• An inclusive, open, and collaborative approach, valuing diverse perspectives and contributing to a supportive team culture.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

The job posting expires on November 5th, 2026.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.