Back Office Supply Chain Analyst - Customer Experience

Tetra Pak; Ciudad de México; In loco; MXN 350.000 - 480.000; Tempo pieno

Vantaggi offerti da questo lavoro

Global development opportunities

Innovative culture

Diversity and inclusion

Competitive compensation with flexible

Descrizione del lavoro

Tetra Pak in Mexico City is seeking a Supply Chain Analyst (Back Office Customer Services Representative) to ensure timely and accurate order fulfilment while delivering exceptional customer experiences. You will lead a team of back-office specialists, coordinate with Sales, Planning and Logistics, and drive improvements in processes and data analytics to support efficient operations.

Ideal candidates have experience in supply chain or customer service, strong organizational skills, and

Competenze

• Experience in supply chain, customer service, order fulfilment, or similar environments.
• Strong coordination and organizational skills.
• Experience with ERP, order management platforms, or CRM tools (Salesforce advantageous).
• Ability to understand end-to-end processes and identify automation opportunities.
• Excellent English communication with cross-border teams.
• Proactive, problem-solving mindset.
• Inclusive and collaborative team player.

Mansioni

• Secure reliable and efficient PM/AM order fulfilment through data management and invoicing workflows.
• Respond to requests for documentation such as delivery notes, proforma invoices, COA, and other materials.
• Manage back-office activities logged in Salesforce and provide timely responses to customers.
• Support Continuous Improvement and KPI deployment to strengthen visibility and action.
• Collaborate with Front Office Supply Chain, Planning, and Logistics for smooth order handling.
• Escalate clarifications to Front Office Supply Chain when needed.

Conoscenze

Supply chain experience

Customer service experience

Order fulfilment

Coordination & organization

ERP / order management systems

Salesforce familiarity

English communication

Strumenti

Salesforce

Descrizione del lavoro

Tetra Pak in Mexico City is seeking a Supply Chain Analyst (Back Office Customer Services Representative) to ensure timely and accurate order fulfilment while delivering exceptional customer experiences. You will lead a team of back-office specialists, coordinate with Sales, Planning and Logistics, and drive improvements in processes and data analytics to support efficient operations.

Ideal candidates have experience in supply chain or customer service, strong organizational skills, and