B2B Sales Leader & Coach - CRM & Forecasting

Convergys; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Convergys in Mexico City is seeking an experienced sales leader to drive B2B revenue and customer experience. You will forecast, remove roadblocks, coach a team, and maintain CRM integrity.

The role emphasizes strategic plays, performance reviews, and close collaboration with the Sales Director to meet CPTs and targets. You will lead a high-performing sales team and contribute to client satisfaction.

Formación

• 3 to 5 years of proven work experience in a leadership sales role (must).
• 3+ years of Sales B2B experience (must).
• 1+ years of BPO experience (desirable).
• English Proficiency B2+ (must).
• French is a plus in your application.
• Willingness to commute to our site located in CDMX, Insurgentes (near by Poliforum).
• A passion for customer experience and driving team results.
• Experience in operations (BPO) and strategy building.
• Excellent Coaching history.
• A record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience working with Salesforce.com or similar CRM.
• Experience finding solutions as a manager
• Change Management skills

Responsabilidades

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
• Be a point of escalation for our clients and respond promptly to any issues.
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds

Conocimientos

Leadership sales

Sales B2B

English Proficiency B2+

French a plus

Coaching history

Salesforce CRM

Change Management

Revenue optimization

People development

Herramientas

Salesforce

Descripción del empleo

Convergys in Mexico City is seeking an experienced sales leader to drive B2B revenue and customer experience. You will forecast, remove roadblocks, coach a team, and maintain CRM integrity.

The role emphasizes strategic plays, performance reviews, and close collaboration with the Sales Director to meet CPTs and targets. You will lead a high-performing sales team and contribute to client satisfaction.