Associate Director, Digital Products: Commercial & Ai Strategy

Nouryon; Xico; Hybrid; MXN 1,800,000 - 2,900,000; Full time

Job summary

HSBC is seeking an Associate Director Engineering - SRE in Mexico City. Lead a team to ensure reliability, scalability, and performance of critical production environments. You will architect scalable infrastructure, drive SRE practices, and mentor engineers across software, QA, product, and operations teams.

The role emphasizes SLIs/SLOs, automation, and on-call leadership, with collaboration across cloud, container, and orchestration technologies to minimize toil and improve reliability.

Qualifications

• Senior SRE leadership experience with IT operations.
• Strong knowledge of cloud platforms (AWS/GCP/Azure) and container orchestration.
• Proven ability to define SLIs/SLOs and manage error budgets.

Responsibilities

• Lead incident response and postmortems for production incidents.
• Architect scalable, highly available infrastructure and services.
• Develop monitoring, logging, and alerting using modern observability tools.
• Drive deployment automation, CI/CD pipelines, and infrastructure-as-code.

Skills

SRE leadership

Cloud architecture

Incident management

CI/CD pipelines

Monitoring observability

Education

Bachelor's degree in Computer Science or equivalent

Tools

Terraform

Kubernetes

Prometheus

Grafana

Job description

Associate Director Engineering - SRE
Location:
Azcapotzalco, Ciudad de México, MX, 02230
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 5 Oct 2026
**Job description**
If you're looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you'll be.
We are currently seeking an experienced professional to join our team in the role of
**Associate Director Engineering - SRE**
**Role purpose**
+ We are seeking a seasoned Senior Site Reliability Engineer - Manager (SRE) with IT experience to drive reliability, scalability, and performance initiatives across our critical production environments. As a senior member of our team, you will design and implement solutions to ensure the health, availability, and continuous improvement of our infrastructure and services, acting as a technical leader and mentor in SRE methodologies and best practices.
**Main activities:**
Lead complex troubleshooting and root cause analysis efforts for incidents impacting production, driving rapid resolution and long-term prevention.
Design, architect, and enhance scalable, highly available, and secure infrastructure leveraging cloud, container, and orchestration technologies (e.g., AWS/GCP/Azure, Kubernetes, Docker).
Champion the adoption and refinement of SRE practices-defining and measuring SLIs/SLOs, establishing error budgets, and automating operational processes to minimize toil.
Develop and maintain comprehensive monitoring, logging, and alerting systems using modern observability tools (e.g., Prometheus, Grafana, ELK, Datadog, Splunk).
Drive advancements in deployment automation, CI/CD pipelines, infrastructure-as-code (Terraform, Ansible, Helm, etc.), and configuration management.
Guide, mentor, and coach junior SREs and engineers, fostering a culture of knowledge sharing, reliability, and continuous learning.
Collaborate with software development, QA, product, and operations teams to embed reliability, scalability, and security considerations throughout the software development lifecycle.
Participate in and lead on-call rotations, review and improve incident response processes, and perform blameless postmortems.
Identify, prioritize, and lead large-scale system improvements and engineering projects that enhance reliability and operational efficiency.
Author and maintain thorough documentation, runbooks, and knowledge bases.
**Requirements**
+ Lead complex troubleshooting and root cause analysis efforts for incidents impacting production, driving rapid resolution and long-term prevention.
+ Design, architect, and enhance scalable, highly available, and secure infrastructure leveraging cloud, container, and orchestration technologies (e.g., AWS/GCP/Azure, Kubernetes, Docker).
+ Champion the adoption and refinement of SRE practices-defining and measuring SLIs/SLOs, establishing error budgets, and automating operational processes to minimize toil.
+ Develop and maintain comprehensive monitoring, logging, and alerting systems using modern observability tools (e.g., Prometheus, Grafana, ELK, Datadog, Splunk).
+ Drive advancements in deployment automation, CI/CD pipelines, infrastructure-as-code (Terraform, Ansible, Helm, etc.), and configuration management.
+ Guide, mentor, and coach junior SREs and engineers, fostering a culture of knowledge sharing, reliability, and continuous learning.
+ Collaborate with software development, QA, product, and operations teams to embed reliability, scalability, and security considerations throughout the software development lifecycle.
+ Participate in and lead on-call rotations, review and improve incident response processes, and perform blameless postmortems.
+ Identify, prioritize, and lead large-scale system improvements and engineering projects that enhance reliability and operational efficiency.
+ Author and maintain thorough documentation, runbooks, and knowledge bases.
**Preferred Qualifications:**
+ Experience with infrastructure-as-code (Terraform, Ansible, or similar tools)
+ Experience working in 24x7 or high-availability production environments
+ SRE and cloud certifications (e.g., GCP Professional SRE, AWS DevOps Engineer, CKA/CKAD).
+ Experience with microservices, distributed systems, and high-throughput architectures.
+ Experience with AIOps to optimize production operations
**You'll achieve more when you join HSBC!**
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
**Issued by HSBC Electronic Data Processing (México) Private LTD**