Luxury Entertainment Operations Lead

SLS Playa Mujeres; Isla Mujeres; On-site; MXN 420,000 - 650,000; Full time

Job summary

SLS Playa Mujeres is seeking an Assistant Entertainment Manager with strong leadership, creativity, and a passion for luxury hospitality. You will oversee engaging guest experiences, develop high-performing teams, and ensure activities reflect the distinctive SLS brand.

The role supports daily entertainment operations, planning and executing recreational activities, live entertainment, and special events while upholding safety, service standards, and brand presentation across all touchpoints.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Entertainment Management, Event Management, or related field preferred.
• Previous supervisory or coordination experience in entertainment, recreation, events, or guest experiences, preferably within luxury hotels or upscale resorts.
• Demonstrated experience leading operational teams and coordinating activities for diverse guest profiles and high-volume environments.
• Knowledge of entertainment programming, event production, logistics, and vendor coordination.
• Understanding of luxury service standards and hotel quality assessment frameworks.
• Advanced English proficiency
• Flexibility to work varied schedules, including evenings, weekends, holidays, and special events.

Responsibilities

• Oversee daily entertainment operations, ensuring activities are delivered efficiently, punctually, and in accordance with established schedules and procedures.
• Develop and coordinate engaging recreational, social, and lifestyle activities that enhance guest satisfaction and participation.
• Coordinate live performances, themed activities, special events, and entertainment experiences with professional presentation and seamless execution.
• Supervise, coach, motivate, and develop the entertainment team, fostering accountability, collaboration, service excellence, and high performance.
• Ensure warm, personalized, and timely guest interactions with attention to detail and proactive service.
• Implement and monitor applicable service standards and operating procedures, identifying areas for improvement and ensuring consistent execution.
• Partner with Food & Beverage, Front Office, Guest Experience, Security, Marketing, and other departments to deliver seamless, integrated guest experiences.
• Monitor operational expenses, supplies, equipment, and departmental resources, supporting budget compliance and cost-effective operations.
• Ensure activities are conducted in accordance with safety protocols and guest/colleague protection standards.
• Track key performance indicators such as guest participation, satisfaction, feedback, schedule compliance, and team productivity.
• Address operational challenges and guest concerns promptly, discreetly, and professionally with a solution-oriented approach.
• Recommend new entertainment concepts aligned with luxury trends and the resort’s distinctive identity.

Skills

Leadership

Creativity

Guest experience

Team development

Operations coordination

English proficiency

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Tourism

Job description

SLS Playa Mujeres is seeking an Assistant Entertainment Manager with strong leadership, creativity, and a passion for luxury hospitality. You will oversee engaging guest experiences, develop high-performing teams, and ensure activities reflect the distinctive SLS brand.

The role supports daily entertainment operations, planning and executing recreational activities, live entertainment, and special events while upholding safety, service standards, and brand presentation across all touchpoints.