Assistant Entertainment Manager

SLS Playa Mujeres; Isla Mujeres; On-site; MXN 420,000 - 600,000; Full time

Job summary

SLS Playa Mujeres, a luxury resort in Quintana Roo, seeks an Assistant Entertainment Manager with strong leadership and a creative mindset to oversee guest experiences and live entertainment. You will lead a high-performing team, program engaging activities, and ensure service excellence aligned with Forbes and AAA standards.

Responsibilities include coordinating events, supervising staff, and partnering with other departments to deliver seamless guest experiences while maintaining safety and

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred.
• Experience supervising entertainment or guest experiences in luxury hotels/resorts.
• Proven ability to lead operational teams in high-volume settings.
• Knowledge of entertainment planning, events, and vendor coordination.
• Fluent English required; flexibility to work evenings/weekends/holidays.

Responsibilities

• Oversee daily entertainment operations and ensure activities run on schedule.
• Develop engaging recreational and lifestyle activities to boost guest satisfaction.
• Coordinate live performances, themed events, and entertainment experiences.
• Supervise, coach, and develop the entertainment team for high performance.
• Ensure warm, personalized guest interactions and proactive service.

Skills

Leadership

Creativity

Guest experience

Team development

Entertainment programming

Event coordination

Education

Bachelor’s degree in Hospitality Management

Job description

We are seeking an Assistant Entertainment Manager with strong leadership skills, a creative mindset, and a passion for luxury hospitality. The ideal candidate will oversee engaging guest experiences, develop high-performing teams, and ensure that every activity reflects the distinctive personality and service excellence of the SLS brand.

he Assistant Entertainment Manager supports the daily operations of the Entertainment Department, ensuring the effective planning, coordination, and execution of recreational activities, guest experiences, live entertainment, and special events.

This role helps maintain the highest standards of service, quality, safety, and brand presentation while fostering a culture of personalized hospitality, attention to detail, anticipation of guest needs, and continuous improvement.

The position also supports alignment with applicable service excellence principles and quality standards associated with Leading Quality Assurance (LQA), Forbes Travel Guide, and AAA, in accordance with the resort’s internal procedures and applicable assessment criteria.

Key Responsibilities

• Oversee daily entertainment operations, ensuring activities are delivered efficiently, punctually, and in accordance with established schedules and operational procedures.
• Develop and coordinate engaging recreational, social, and lifestyle activities that enhance guest satisfaction, encourage participation, and create meaningful connections with the resort.
• Coordinate live performances, themed activities, special events, and entertainment experiences, ensuring professional presentation and seamless execution.
• Supervise, coach, motivate, and develop the entertainment team, fostering accountability, collaboration, service excellence, and high performance.
• Ensure warm, personalized, and timely guest interactions, emphasizing attention to detail, professional communication, proactive service, and anticipation of guest needs.
• Implement and monitor applicable service standards and operating procedures, identify areas for improvement, and support consistent execution across all entertainment touchpoints.
• Partner with Food & Beverage, Front Office, Guest Experience, Security, Marketing, and other departments to deliver seamless, integrated guest experiences.
• Monitor operational expenses, supplies, equipment, and departmental resources, supporting budget compliance and cost-effective operations.
• Ensure activities are conducted in accordance with established safety protocols, risk prevention procedures, and guest and colleague protection standards.
• Track key performance indicators, including guest participation, satisfaction, feedback, schedule compliance, and team productivity.
• Address operational challenges and guest concerns promptly, discreetly, and professionally, with a solution-oriented approach.
• Recommend new entertainment concepts and experiences aligned with luxury hospitality trends, guest preferences, and the distinctive identity of the SLS brand.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Entertainment Management, Event Management, or a related field preferred.
• Previous supervisory or coordination experience in entertainment, recreation, events, or guest experiences, preferably within luxury hotels or upscale resorts.
• Demonstrated experience leading operational teams and coordinating activities for diverse guest profiles and high-volume environments.
• Knowledge of entertainment programming, event production, logistics, and vendor coordination.
• Understanding of luxury service standards and hotel quality assessment frameworks.
• Advanced English proficiency
• Flexibility to work varied schedules, including evenings, weekends, holidays, and special events.