Assistant Entertainment Manager

Ennismore; Cancún, Chihuahua; Hybrid; MXN 360,000 - 480,000; Full time

Job summary

Ennismore, through its luxury brand SLS, invites an experienced Assistant Entertainment Manager to lead guest experiences at the new SLS Playa Mujeres Cancún, All-Inclusive Collection. The role focuses on developing high-performing teams, overseeing activities, and ensuring service excellence that reflects the SLS brand in a luxury resort setting.

based in Cancún, the position offers an opportunity to be part of the opening journey of a prestigious property, collaborating with Food & Beverage,

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred.
• Experience supervising entertainment, recreation, events, or guest experiences.
• Knowledge of luxury service standards and hotel quality assessment frameworks.

Responsibilities

• Oversee daily entertainment operations and ensure punctual delivery.
• Develop engaging recreational and lifestyle activities to boost guest satisfaction.
• Coordinate live performances, themed activities, and events.
• Coach and develop the entertainment team towards high performance.
• Ensure personalized guest interactions and proactive service.
• Monitor service standards and identify areas for improvement.
• Collaborate with departments to deliver integrated guest experiences.
• Monitor expenses and support budget compliance.
• Ensure safety protocols and guest safety.
• Track KPIs like participation and guest feedback.
• Address guest concerns promptly and discreetly.
• Suggest entertainment concepts aligned with brand trends.

Skills

Leadership

Guest experience

Advanced English

Education

Bachelor’s degree in Hospitality Management or related field

Job description

We are looking for a passionate and experiencedAssistant Entertainment Manager to join the team at SLS Playa Mujeres Cancún, All-Inclusive Collection.

Ennismore, through its luxury brand SLS, is bringing an extraordinary new all-inclusive resort to the oasis of Playa Mujeres, just north of Cancún, Mexico.

Introducing a stunning new luxury destination in Playa Mujeres, Cancún. Our all-inclusive resort features 500 luxurious rooms, complemented by an impressive collection of 18 Food & Beverage outlets and a rejuvenating spa sanctuary.

Catering to both adults seeking an elevated escape and families looking for connection and adventure, the resort will bring a world of extraordinary experiences to Cancún, with a diverse range of amenities and activities designed for travelers of all ages.

This is not a project for the faint-hearted. At Ennismore, we are ambitious, and this project is a perfect reflection of that ambition.

As we continue expanding our presence across Mexico, this is an opportunity to make your mark, be part of the opening journey of an exciting new hotel, and work alongside some of the brightest and most talented professionals in luxury hospitality.

If you're looking for a challenging and rewarding opportunity where you can lead exceptional Food & Beverage operations, create memorable guest experiences, and help shape the culture and success of a new luxury resort, this could be the perfect opportunity for you.

Job Description

We are seeking an Assistant Entertainment Manager with strong leadership skills, a creative mindset, and a passion for luxury hospitality. The ideal candidate will oversee engaging guest experiences, develop high-performing teams, and ensure that every activity reflects the distinctive personality and service excellence of the SLS brand.

he Assistant Entertainment Manager supports the daily operations of the Entertainment Department, ensuring the effective planning, coordination, and execution of recreational activities, guest experiences, live entertainment, and special events.

This role helps maintain the highest standards of service, quality, safety, and brand presentation while fostering a culture of personalized hospitality, attention to detail, anticipation of guest needs, and continuous improvement.

The position also supports alignment with applicable service excellence principles and quality standards associated with Leading Quality Assurance (LQA), Forbes Travel Guide, and AAA, in accordance with the resort’s internal procedures and applicable assessment criteria.

Key Responsibilities

• Oversee daily entertainment operations, ensuring activities are delivered efficiently, punctually, and in accordance with established schedules and operational procedures.
• Develop and coordinate engaging recreational, social, and lifestyle activities that enhance guest satisfaction, encourage participation, and create meaningful connections with the resort.
• Coordinate live performances, themed activities, special events, and entertainment experiences, ensuring professional presentation and seamless execution.
• Supervise, coach, motivate, and develop the entertainment team, fostering accountability, collaboration, service excellence, and high performance.
• Ensure warm, personalized, and timely guest interactions, emphasizing attention to detail, professional communication, proactive service, and anticipation of guest needs.
• Implement and monitor applicable service standards and operating procedures, identify areas for improvement, and support consistent execution across all entertainment touchpoints.
• Partner with Food & Beverage, Front Office, Guest Experience, Security, Marketing, and other departments to deliver seamless, integrated guest experiences.
• Monitor operational expenses, supplies, equipment, and departmental resources, supporting budget compliance and cost-effective operations.
• Ensure activities are conducted in accordance with established safety protocols, risk prevention procedures, and guest and colleague protection standards.
• Track key performance indicators, including guest participation, satisfaction, feedback, schedule compliance, and team productivity.
• Address operational challenges and guest concerns promptly, discreetly, and professionally, with a solution-oriented approach.
• Recommend new entertainment concepts and experiences aligned with luxury hospitality trends, guest preferences, and the distinctive identity of the SLS brand.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Entertainment Management, Event Management, or a related field preferred.
• Previous supervisory or coordination experience in entertainment, recreation, events, or guest experiences, preferably within luxury hotels or upscale resorts.
• Demonstrated experience leading operational teams and coordinating activities for diverse guest profiles and high-volume environments.
• Knowledge of entertainment programming, event production, logistics, and vendor coordination.
• Understanding of luxury service standards and hotel quality assessment frameworks.
• Advanced English proficiency
• Flexibility to work varied schedules, including evenings, weekends, holidays, and special events.

Additional Information

The opportunity to join a fast-growing, innovative global hospitality group committed not only to building new hotels, but to creating a truly global brand.

The freedom to challenge the status quo and work in an environment that is both creative and rewarding.

The chance to be part of a passionate team dedicated to creating exceptional hospitality experiences and exploring new destinations with every opportunity.

A competitive compensation package and plenty of opportunities for professional growth and development.