TRAINING MANAGER

Sls Playa Mujeres; Isla Mujeres; On-site; MXN 450,000 - 600,000; Full time

Job summary

SLS Playa Mujeres Cancún is seeking a Training Manager to lead the hotel’s training and talent development. You will design and implement annual training plans, onboarding, leadership programs, and coordinate across all departments to elevate service standards.

Reporting to the People & Culture team, you will measure program effectiveness, foster a culture of continuous learning, and partner with leaders on career growth and engagement in a luxury hospitality setting.

Qualifications

• 3–4 years of experience in Training & Development within hospitality.
• Experience designing and implementing training programs.
• Knowledge of organizational and leadership development.
• Experience managing training KPIs and evaluating program effectiveness.
• Advanced English proficiency.

Responsibilities

• Design and implement the hotel's annual training plan.
• Develop onboarding, operational training, and leadership programs.
• Ensure compliance with brand service and training standards.
• Identify training needs via assessments and performance reviews.
• Coordinate training across all hotel departments.
• Coach leaders to strengthen management and communication skills.
• Measure training effectiveness with KPIs and metrics.
• Foster continuous learning, engagement, and development.
• Coordinate training on quality, safety, and service standards.
• Maintain training records, reports, and documentation.
• Partner with department leaders on talent development and career growth.
• Drive initiatives to enhance employee and guest experiences.
• Plan and oversee internal hotel events promoting belonging.

Skills

Leadership

Training & Development

Onboarding

KPI management

Employee engagement

Multicultural teamwork

Job description

We are looking for a Training Manager to join the incredible team at SLS Playa Mujeres Cancún, All-Inclusive Collection.

Ennismore, through its luxury brand SLS, is bringing an exceptional all-inclusive resort to the oasis of Playa Mujeres, just north of Cancún, Mexico.

Introducing this new luxury gem, designed to deliver an extraordinary hospitality experience, featuring 500 luxurious rooms, 18 Food & Beverage outlets, and an impressive spa sanctuary.

Our goal is to create memorable experiences for our guests while developing an exceptional team that shares our passion for hospitality.

Job Description

Reporting to the People & Culture team, the Training Manager will be responsible for designing, implementing, and overseeing the hotel's training and talent development strategies, as well as coordinating internal employee events that strengthen our culture, foster engagement, and create a strong sense of belonging.

We are looking for a passionate people developer with strong leadership skills, a strategic mindset, and proven experience in the luxury hospitality industry.

Key Responsibilities

• Design and implement the hotel's annual training plan.
• Develop and deliver onboarding, operational training, and leadership development programs.
• Ensure compliance with the brand's service and training standards.
• Identify training needs through assessments, performance reviews, and organizational analysis.
• Coordinate and oversee training activities across all hotel departments.
• Develop and coach leaders to strengthen their leadership and team management skills.
• Measure the effectiveness of training programs through relevant performance indicators and KPIs.
• Foster a culture of continuous learning, employee engagement, and professional development.
• Coordinate training initiatives related to quality, safety, and service standards.
• Maintain accurate and up-to-date training records, reports, and documentation.
• Partner with department leaders to strengthen internal talent development and career growth.
• Drive initiatives that enhance both the employee and guest experience.
• Plan, coordinate, and oversee internal hotel events that promote employee engagement, recognition, integration, and a strong sense of belonging.
• Organize activities that strengthen organizational culture, employee engagement, and the overall employee experience.
• Coordinate celebrations, team-building activities, and special events in collaboration with different hotel departments.

Qualifications

• 3-4 years of experience in Training & Development within the hospitality industry, preferably in a luxury hotel or resort environment.
• Proven experience designing and implementing training and development programs.
• Knowledge of organizational development, leadership development, and talent management.
• Experience managing training KPIs and evaluating program effectiveness.
• Advanced English proficiency.
• Strong communication, leadership, facilitation, and interpersonal skills.
• Ability to thrive in a dynamic, fast-paced, and multicultural environment.
• Strong service orientation, creativity, and commitment to continuous improvement.