Technical Applications Engineer & Customer Liaison

Columbus Mckinnon; Apodaca; A distancia; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Career development

Health insurance

Descripción de la vacante

Columbus McKinnon is seeking a Customer Support Specialist to join a fully remote team supporting operations from Cancún, Quintana Roo. You will be the primary point of contact for customers, delivering timely and empathetic assistance across digital channels to ensure satisfaction and loyalty.

You will promptly respond to inquiries, troubleshoot issues, and provide detailed product and policy information, while documenting all interactions and identifying trends to drive improvements.

Formación

• Proven experience in a customer support role.
• Strong written and verbal English skills.
• Ability to diagnose and solve problems quickly.
• Comfortable managing multiple tasks in a remote setting.
• Experience with CRM and helpdesk tools.

Responsabilidades

• Respond to customer inquiries via email, chat, and social media promptly.
• Troubleshoot issues and provide high-quality resolutions.
• Explain products, services, and policies clearly to customers.
• Document interactions and resolutions in the CRM system.
• Identify recurring issues and escalate to relevant teams for improvement.

Conocimientos

Customer support

English fluency

Problem solving

Remote work

CRM software

Multitasking

Herramientas

CRM systems

Helpdesk software

Descripción del empleo

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo . In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

About the Role

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo . In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Requirements

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer‑first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Benefits

• Competitive salary and performance‑based incentives.
• Fully remote position offering flexibility and work‑life balance.
• Opportunities for professional development and career advancement.
• Comprehensive health, dental, and vision insurance.
• A supportive and collaborative team culture, no matter the location.