Asesor Telefonico De Atencion A Clientes

Uber; Naucalpan de Juárez; Presencial; MXN 180.000 - 300.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical insurance

Paid time off

Employee assistance programs

Resumo da vaga

WhatJobs Direct is seeking a customer-focused Asesor Comercial Telefónico to join the Naucalpan team. The role centers on handling calls, providing product information, and guiding clients through sales processes to meet financial needs.

The ideal candidate will have strong communication skills, reliable customer service experience, and the ability to work on-site in Naucalpan. A dynamic sales environment and growth opportunities are offered.

Qualificações

• Proven customer service or sales experience, preferably in a call center.
• Excellent communication and active listening skills.
• Strong negotiation and persuasion abilities.
• Proficiency with computer systems and CRM software.
• Must be able to work on-site in Naucalpan, State of Mexico.
• Availability to work flexible shifts, including weekends.

Responsabilidades

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information about financial products and services.
• Assist customers with account inquiries, transaction processing, and problem resolution.
• Identify customer needs and recommend appropriate financial solutions.
• Process applications and new account openings accurately.
• Achieve daily and weekly targets for call volume, customer satisfaction, and sales conversions.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Adhere to all company policies, procedures, and regulatory requirements.
• Collaborate with team members to improve customer service and sales processes.

Conhecimentos

Customer service experience

Active listening

Negotiation

Communication skills

Stress management

Detail-oriented

Formação

High school diploma or equivalent

Associate's or Bachelor's degree is a plus

Ferramentas

CRM software

Descrição da vaga

Our client, a prominent financial services provider, is looking for a dedicated and customer-focused Asesor Comercial Telefónico to join their team in Naucalpan, State of Mexico, MX . This role involves managing inbound and outbound calls to assist clients with inquiries, provide product information, and facilitate sales processes. The ideal candidate will possess excellent communication skills and a strong understanding of customer service principles. You will be an integral part of a professional sales environment, working closely with clients to meet their financial needs and contribute to the company's growth objectives. This is a fantastic opportunity to build a career in the financial sector with a reputable organization.

About the Role

Our client, a prominent financial services provider, is looking for a dedicated and customer-focused Asesor Comercial Telefónico to join their team in Naucalpan, State of Mexico, MX . This role involves managing inbound and outbound calls to assist clients with inquiries, provide product information, and facilitate sales processes. The ideal candidate will possess excellent communication skills and a strong understanding of customer service principles. You will be an integral part of a professional sales environment, working closely with clients to meet their financial needs and contribute to the company's growth objectives. This is a fantastic opportunity to build a career in the financial sector with a reputable organization.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information about financial products and services.
• Assist customers with account inquiries, transaction processing, and problem resolution.
• Identify customer needs and recommend appropriate financial solutions.
• Process applications and new account openings accurately.
• Achieve daily and weekly targets for call volume, customer satisfaction, and sales conversions.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Adhere to all company policies, procedures, and regulatory requirements.
• Collaborate with team members to improve customer service and sales processes.

Requirements

• Proven customer service or sales experience, preferably in a call center environment.
• Excellent communication and active listening skills.
• Strong negotiation and persuasion abilities.
• Proficiency in using computer systems and CRM software.
• Ability to handle stressful situations and difficult customers with professionalism.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.
• Detail-oriented and able to follow instructions accurately.
• Must be able to work on-site in Naucalpan, State of Mexico, MX .
• Availability to work flexible shifts, including occasional weekends, as required.

Benefits

Our client offers a competitive base salary along with performance-based incentives and bonuses. Comprehensive training programs are provided to ensure you have the knowledge and skills to succeed. Opportunities for career growth and advancement within the company are significant. Enjoy a stable work environment with a strong emphasis on employee well-being. Benefits include medical insurance, paid time off, and access to employee assistance programs. Join a supportive team dedicated to delivering exceptional financial services and client satisfaction.

Our client, WhatJobs Direct, is seeking a skilled Telephone Customer Service Advisor to join their team located in Naucalpan, State