Asesor Telefonico De Atencion A Clientes

Bernardo Gomez Despacho; Xico; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Paid time off

Performance-based incentives

Training programs

Descripción de la vacante

WhatJobs Direct is seeking a dedicated Asesor Comercial Telefónico to join our Naucalpan team. You will handle inbound and outbound calls, provide product information, assist clients with inquiries, and guide them through the sales process in a professional manner.

The successful candidate will have strong communication skills, customer service experience, and the ability to meet daily targets. This on-site role offers training and growth opportunities within a reputable financial services

Formación

• Experience in customer service or sales within a call center.
• Strong communication and listening skills.
• Ability to meet daily targets and work in a fast-paced environment.
• Proficiency with CRM systems and data entry.

Responsabilidades

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information about financial products and services.
• Assist customers with account inquiries and transaction processing.
• Identify customer needs and recommend appropriate financial solutions.
• Process applications and new account openings accurately.
• Achieve daily and weekly targets for call volume, customer satisfaction, and sales conversions.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Adhere to company policies, procedures, and regulatory requirements.

Conocimientos

Customer service

Sales experience

Active listening

Negotiation

CRM software

Communication skills

On-site work

High school diploma

Educación

High school diploma or equivalent

Associate's or Bachelor's degree

Herramientas

CRM software

Computer systems

Descripción del empleo

Our client, a prominent financial services provider, is looking for a dedicated and customer-focused Asesor Comercial Telefónico to join their team in Naucalpan, State of Mexico, MX . This role involves managing inbound and outbound calls to assist clients with inquiries, provide product information, and facilitate sales processes. The ideal candidate will possess excellent communication skills and a strong understanding of customer service principles. You will be an integral part of a professional sales environment, working closely with clients to meet their financial needs and contribute to the company's growth objectives. This is a fantastic opportunity to build a career in the financial sector with a reputable organization.

About the Role

Our client, a prominent financial services provider, is looking for a dedicated and customer-focused Asesor Comercial Telefónico to join their team in Naucalpan, State of Mexico, MX . This role involves managing inbound and outbound calls to assist clients with inquiries, provide product information, and facilitate sales processes. The ideal candidate will possess excellent communication skills and a strong understanding of customer service principles. You will be an integral part of a professional sales environment, working closely with clients to meet their financial needs and contribute to the company's growth objectives. This is a fantastic opportunity to build a career in the financial sector with a reputable organization.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information about financial products and services.
• Assist customers with account inquiries, transaction processing, and problem resolution.
• Identify customer needs and recommend appropriate financial solutions.
• Process applications and new account openings accurately.
• Achieve daily and weekly targets for call volume, customer satisfaction, and sales conversions.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Adhere to all company policies, procedures, and regulatory requirements.
• Collaborate with team members to improve customer service and sales processes.

Requirements

• Proven customer service or sales experience, preferably in a call center environment.
• Excellent communication and active listening skills.
• Strong negotiation and persuasion abilities.
• Proficiency in using computer systems and CRM software.
• Ability to handle stressful situations and difficult customers with professionalism.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.
• Detail-oriented and able to follow instructions accurately.
• Must be able to work on-site in Naucalpan, State of Mexico, MX .
• Availability to work flexible shifts, including occasional weekends, as required.

Benefits

Our client offers a competitive base salary along with performance-based incentives and bonuses. Comprehensive training programs are provided to ensure you have the knowledge and skills to succeed. Opportunities for career growth and advancement within the company are significant. Enjoy a stable work environment with a strong emphasis on employee well-being. Benefits include medical insurance, paid time off, and access to employee assistance programs. Join a supportive team dedicated to delivering exceptional financial services and client satisfaction.

Our client, WhatJobs Direct, is seeking a skilled Telephone Customer Service Advisor to join their team located in Naucalpan, State