Asesor de Servicio al Cliente Premium - Hybrid

Placements24; Tuxtla Gutiérrez; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development

Hybrid work model

Job summary

WhatJobs Direct in Tuxtla Gutiérrez, Chiapas, seeks a Premium Customer Service Advisor to deliver high-touch support for a discerning client base. You will manage complex inquiries, tailor solutions, and ensure a seamless, positive experience for every premium customer in a hybrid work environment.

The role requires outstanding Spanish communication, discretion with sensitive information, and proficiency with CRM software.

Qualifications

• Proven experience in customer service, preferably in a premium or VIP client-facing role.
• Excellent Spanish communication and interpersonal skills.
• Proficient with CRM systems and customer service software.

Responsibilities

• Provide high-touch customer service to a dedicated portfolio of premium clients.
• Address and resolve complex customer issues with urgency and professionalism.
• Act as a primary point of contact for premium clients, building strong relationships.
• Proactively identify client needs and anticipate potential issues.
• Collaborate with internal departments to ensure prompt resolutions.
• Maintain detailed records of client interactions and preferences.
• Contribute to strategies for enhancing the premium customer experience.
• Uphold the brand's reputation for excellence.

Skills

Customer service

Premium service

Spanish (native)

CRM

Communication

Problem-solving

Education

Bachelor's degree

Tools

CRM software

Ticketing systems

Job description

WhatJobs Direct in Tuxtla Gutiérrez, Chiapas, seeks a Premium Customer Service Advisor to deliver high-touch support for a discerning client base. You will manage complex inquiries, tailor solutions, and ensure a seamless, positive experience for every premium customer in a hybrid work environment.

The role requires outstanding Spanish communication, discretion with sensitive information, and proficiency with CRM software.