Area Manager ICQA: Inventory & Quality Lead

Amazon; León; Presencial; MXN 420.000 - 620.000; Jornada completa

Descripción de la vacante

Amazon Mexico is hiring an ICQA Area Manager to lead inventory control, quality assurance and problem-solving within a fulfillment center. You will supervise hourly Associates, plan shifts and coordinate safety and SOX compliance to deliver reliable service.

The role emphasizes data-driven improvements, mentoring, and collaboration with operations and central teams to maintain inventory accuracy and optimize customer experience.

Formación

• Bachelor's degree required.
• 1+ years of people management experience.
• Experience in English-language communication.

Responsabilidades

• Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center
• Support safety programs and compliance to ensure a safe work environment for all associates. Work with Operations and other Support teams to establish, influence and adhere to policies and procedures
• Coordinate inventory control, quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency with SOX
• Conduct shift planning and forecasting, alongside assigning and directing work. Oversee projects to streamline processes, increase quality and optimize productivity
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer esperience
• Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management team
• Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers

Descripción del empleo

Amazon Mexico is hiring an ICQA Area Manager to lead inventory control, quality assurance and problem-solving within a fulfillment center. You will supervise hourly Associates, plan shifts and coordinate safety and SOX compliance to deliver reliable service.

The role emphasizes data-driven improvements, mentoring, and collaboration with operations and central teams to maintain inventory accuracy and optimize customer experience.