Area Manager I, Operations, Amazon Logistics

Amazon Inc.; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Amazon Inc. in Mexico City is seeking a Delivery Station Manager to lead a +20 hourly team, overseeing safety, quality, productivity, and on-time customer delivery.

You will collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans meeting business objectives, manage shifts, overtime, and station metrics. The role involves lifting up to 49 pounds and exposure to varied temperatures and noise.

Qualifications

• 1+ years of employee and performance management experience.
• 2+ years of performance metrics, process improvement or lean techniques experience.
• Speak, read, and write fluently in English and Spanish.

Responsibilities

• Create balance between work and fun with associates under scope.
• Internal audits execution to ensure business goals.
• Support process improvement activities for inefficiencies and new functions.
• Assist in development, documentation, deployment and monitoring of key business processes in AMZL Mexico.
• Monitor KPIs of operations within the delivery station and develop workflows and metrics for improvements.
• Promote organizational change.
• Measure drivers' performance and customer experience; map processes and develop new ones to reduce costs.

Skills

Employee and performance management

Flexible schedule

Performance metrics

Lean techniques

English fluency

Spanish fluency

Education

Bachelor's degree or above

Job description

Description

At Amazon, we are working to be the most customer-centric company on earth, therefore your role as a manager is key to achieving a balance in the role.

Amazon's Operations team is seeking a highly skilled and motivated our team on the management of daily inventory control, quality assurance and capacity activities for our Warehouse. Inventory control and quality assurance activities play a critical role in leading best sortation, delivery practices, and capacity management inside the Warehouse and thereby has direct impact on Amazon's ability to serve customers on time.

Key job responsibilities

• Create balance between "Work hard" and "Have fun" with associates under scope
• Internal audits execution, ensure the team execution to accomplish the business goals
• Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
• Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
• Follow up and dive deep the KPIs of operations within the delivery station, implement and develop the delivery station's workflow and metrics according to the standard work and book of processes, to achieve year-over-year improvements.
• Actively supports and promotes organization change.
• Measure drivers' performance, discipline and customer experience service, processes Mapping activities, implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.

A day in the life

Support, mentor, and motivate your hourly workforce.

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives,

Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

Stand/walk for up to 12 hours during shifts

Work in an environment where the noise level varies and can be loud

Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

Continuously climb and descend stairs (applies to sites with stairs)

About the team

Amazon opened its doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.

Delivery Station Manager is the support for the complete mile operations within a delivery station is a key of the last mile operation. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.

Basic Qualifications

• 1+ years of employee and performance management experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• 2+ years of performance metrics, process improvement or lean techniques experience

• Bachelor's degree or above

• Speak, write, and read fluently in English

• Speak, write, and read fluently in Spanish

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

null