Shift Area Manager, Last Mile Operations

Amazon Inc.; Toluca; On-site; MXN 360,000 - 600,000; Full time

Job summary

Amazon is seeking a Shift Area Manager for Last Mile Operations based in Toluca, MX. You will lead the delivery station team, including Process Assistants and DSPs, to ensure safe, high-quality operations and timely Amazon deliveries.

You will review forecasts, assign duties, train staff, monitor performance, and drive process improvements while maintaining a strong safety culture and customer focus. Weekend/overnight flexibility required.

Qualifications

• Bachelor's degree or 2+ years of Amazon experience.
• 2+ years of direct management experience.
• 3+ years of general work experience.
• Fluent in Spanish; good English; able to work shifts.

Responsibilities

• Review the operational forecast and determine productivity requirements for sort operation, managing a team to meet building goals.
• Lead safety programs to ensure a safe work environment for associates and DSPs.
• Proactively identify and lead process improvement initiatives and Lean tools.
• Oversee day-to-day management of the delivery station, supervising Process Assistants and DSPs.
• Lead change at internet speed and adapt to operational needs; ensure safety and efficiency in daily operations.

Skills

Spanish fluency

English fluency

2+ years management

3+ years experience

Education

Bachelor's degree or 2+ years Amazon experience

Job description

Shift Area Manager, Last Mile Operations

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Station Manager with the chance to be based in Toluca, MX. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department. Main activities are:

1. Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building's goals.
2. Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
3. Proactively identify and lead process improvement initiatives and Lean tools.

SUPERVISORY RESPONSIBILITIES:

• You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.
• In addition, one of the most important aspects of your job is to lead change at internet speed… innovation has made us the global company that we are today.
• Help in daily operations: Receive, scan, lift and move shipments up to 25 kgs. Each Route shipments within the AMZL coverage area.
• Support and assign job duties to process assistants.
• Due to the nature of Amazon's business, being able to adapt to sudden changes and growth according to operational necessities.
• Track & monitor sorting operation and driver's dispatch.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned.

Basic Qualifications

• Speak, write, and read fluently in Spanish
• Bachelor's degree, or 2+ years of Amazon experience
• 2+ years of direct management experience
• 3+ years of general experience
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Flexibility to work weekends and/or overnight shifts if needed. Availability to work 50% of the time on a night shift.

Preferred Qualifications

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
• 2+ years of equivalent, or 2+ years of leadership in operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, or manufacturing experience
• Experience managing teams of 20 people or greater
• 1+ years of logistics, transportation, supply chain, import/export operations, or data entry/data administration experience
• 3+ years of supply chain experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.