Area Manager I, Operations, Amazon Logistics, Ssd, Sub Same Day Operations

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Xico; Vor Ort; MXN 600.000 - 900.000; Vollzeit

Zusammenfassung

Servicios Comerciales Amazon Mexico S. De R.L. De C.V. seeks a Delivery Station Manager to oversee a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations and the AMZL OPS metrics; delivery efficiency and cost control will be key concerns.

The role focuses on inventory control, quality assurance, and capacity activities inside the warehouse to support on-time customer delivery and cost optimization, in a dynamic, high-volume environment.

Qualifikationen

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent.
• Flexible schedule including weekends, nights, and/or holidays.
• Can push and pull wheeled dollies loaded with products up to 100 pounds.

Aufgaben

• Create balance between hard work and fun with associates under scope.
• Conduct internal audits to ensure team achieves business goals.
• Support process improvement activities for inefficiencies and new functions.
• Assist in development, documentation, deployment and monitoring of key business processes for AMZL Mexico.
• Monitor KPIs of operations within the delivery station and develop workflow to achieve year-over-year improvements.
• Promote organizational change and drive cost reduction initiatives.
• Measure drivers’ performance, discipline and customer experience; map processes and implement changes.
• Manage safety, quality, productivity, and customer delivery promises; collaborate with Safety, Engineering, Loss Prevention, QA, HR to meet objectives.
• Lift up to 49 pounds and stand/walk for up to 12 hours; work in variable temperatures and environments.

Kenntnisse

People management

Performance metrics

Lean techniques

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Amazon’s Operations team is seeking a highly skilled and motivated our team on the management of daily inventory control, quality assurance and capacity activities for our Warehouse. Inventory control and quality assurance activities play a critical role in leading best sortation, delivery practices, and capacity management inside the Warehouse and thereby has direct impact on Amazon's ability to serve customers on time.

Key job responsibilities

• Create balance between “Work hard” and “Have fun” with associates under scope
• Internal audits execution, ensure the team execution to accomplish the business goals
• Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
• Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
• Follow up and dive deep the KPIs of operations within the delivery station, implement and develop the delivery station’s workflow and metrics according to the standard work and book of processes, to achieve year-over-year improvements.
• Actively supports and promotes organization change.
• Measure drivers’ performance, discipline and customer experience service, processes Mapping activities, implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.

A day in the life

• Support, mentor, and motivate your hourly workforce.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).

About the team

Amazon opened its doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.

Delivery Station Manager is the support for the complete mile operations within a delivery station is a key of the last mile operation. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.

BASIC QUALIFICATIONS

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

PREFERRED QUALIFICATIONS

• 1+ years of performance metrics, process improvement or lean techniques experience

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