Manager I, Operations

Amazon; Cuautitlán Izcalli; On-site; MXN 400,000 - 560,000; Full time

Job summary

Amazon Mexico is seeking an Area Shift Manager to lead a large, diverse team at one of our operational sites in Cuautitlán Izcalli. You will drive safety standards, monitor process efficiency, and manage daily tasks while coordinating across teams and partners to meet customer demands.

The role requires rotating shifts, flexibility, and overtime during peak periods. A Bachelor’s degree or 2+ years in logistics or related fields is preferred, with strong English and fluent Spanish skills.

Qualifications

• Bachelor’s Degree or 2+ years of related experience.
• Bachelor’s Degree program in Supply Chain, Logistics, Industrial Engineering, Engineering or related field or graduated within the last 12 months.
• Knowledge of Microsoft Office Excel (pivot tables, vlookup, charts)
• Intermediate knowledge of English
• Fluent Spanish

Responsibilities

• Manage daily inventory control, quality assurance and capacity activities for the Warehouse.
• Lead Stow and Picking best practices and capacity management to improve efficiency.
• Monitor KPI performance and drive results across the operation.
• Collaborate with engineers and cross-functional teams to implement improvements.

Skills

Excel (Pivot tables, VLOOKUP, charts)

Intermediate English

Fluent Spanish

Education

Bachelor's Degree or 2+ years

Supply Chain / Logistics / Industrial Engineering background

Job description

Description

When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Job Specifics

• This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and Ability to work overtime both in peak season and as needed.

A Day in the Life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide‑scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

About The Team AMZL

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible.

Key job responsibilities

Amazon’s Operations team is seeking a highly skilled and motivated recent graduate to work on the management of daily inventory control, quality assurance and capacity activities for our Warehouse. Inventory control and quality assurance activities play a critical role in leading best Stow and Picking practices, and capacity management inside the Warehouse and thereby has direct impact on Amazon's ability to serve customers on time.

Basic Qualifications

• A completed Bachelor’s Degree or 2+ years
• Bachelor’s Degree program in Supply Chain, Logistics, Industrial Engineering, Engineering or other related field or graduated within the last 12 months.
• Knowledge of Microsoft Office Excel (pivot tables, vlook up, charts)
• Intermediate knowledge of English
• Fluent Spanish

Preferred Qualifications

• Experience using Lean manufacturing methodologies.
• 1+ years’ experience in a role with similar responsibilities
• Previous experience as Project Management
• Experience managing department´s KPIs and driven results
• Logistics Background from Operations environment, preferably from First-Middle Mile Ops.
• Advanced English Proficiency

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A3127585