Area Manager, Last Mile

Amazon Inc.; Monterrey; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Amazon is seeking an Operations Manager in Monterrey to oversee delivery operations, manage DSP relationships, and drive performance against growth goals. You will lead talent development, implement lean improvements, and coordinate across Finance, IT, HR, and engineering to meet customer promises.

The role requires a bachelor's degree or equivalent plus 2+ years of management experience and English fluency; a flexible, 24/7 operation mindset is essential.

Qualifications

• Bachelor's degree or equivalent, or 2+ years Amazon experience.
• 2+ years of employee and performance management experience.
• Fluent in English; able to take direction in English.

Responsibilities

• Set and communicate strategy and performance goals to maximize route productivity through training, analysis, and feedback.
• Partner with the AMZL Delivery Station management team to establish quality standards.
• Identify and lead process improvement initiatives using Lean tools.
• Coordinate across functions and track tasks.
• Communicate across areas to align goals and tasks for program success.
• Plan and forecast to assess performance and problem resolution.
• Manage multiple complex projects simultaneously.
• Lead cross-functional projects involving data gathering, manipulation and analysis for supply chain insights and recommendations.
• Improve transportation network to deliver flexible, efficient products to customers.
• Ensure safety, security, and loss prevention procedures are followed.

Skills

Employee management

Performance management

Data analysis

Lean techniques

Education

Bachelor's degree

Job description

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

Your responsibilities

• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
• Presenting operational metrics regularly to the senior leadership team
• Problem-solves for closing gaps between performance and goals
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering

The OTR team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so.

The team is currently seeking a talented Operations Manager to support our operations growth and ensure scalability across the region.

Key job responsibilities

• Setting and communicating the strategy and performance goals while ensuring productivity on route is maximized through, training, analysis, and feedback of performance data on a periodic basis.
• Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.
• Proactively identifying and leading process improvement initiatives and Lean tools.
• Cross functional coordination and task tracking.
• Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.
• Strategic planning and forecasting to appraise performance and problem resolution.
• Ability to manage multiple complex projects simultaneously.
• Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations.
• Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.
• Ensuring procedures are followed for safety, building security and product loss prevention

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 2+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.