Delivery Area Manager, Last Mile Operations

Amazon Inc.; San Pedro Garza García; On-site; MXN 600,000 - 900,000; Full time

Job summary

Amazon seeks an Operations Manager to support Last Mile Delivery expansion in Mexico. You will lead a Delivery Station team, manage DSP relationships, and drive safety, quality, and cost goals across shifts.

You will analyze metrics, implement process improvements, and develop talent while coordinating with cross-functional partners. Fluency in English and Spanish is required; flexibility for weekends and holidays is expected.

Qualifications

• Bachelor's degree or 3+ years Amazon experience.
• 3+ years of employee and performance management experience.
• Ability to work a flexible schedule including weekends/nights/holidays.
• Fluency in English and Spanish.

Responsibilities

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Manage 24/7 delivery operations and relationships with multiple DSPs.
• Drive operational goals and metrics for the Delivery Station and report to senior leadership.
• Hire and develop top talent, and implement a talent plan for the site.
• Collaborate with Transport & Sortation, DSP Management, Finance, HR, and IT.
• Lead process improvements and Lean initiatives to optimize the transportation network.

Skills

People management

Fluent English

Fluent Spanish

Flexible schedule

Education

Bachelor's degree or equivalent

Job description

Delivery Area Manager, Last Mile Operations

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience. The team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so. The team is currently seeking a talented Operations Manager to support our operations growth and ensure scalability across the region. #AmazonMexico

Key job responsibilities

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
• Presenting operational metrics regularly to the senior leadership team
• Problem-solves for closing gaps between performance and goals
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering
• Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.
• Proactively identifying and leading process improvement initiatives and Lean tools.
• Strategic planning and forecasting to appraise performance and problem resolution.
• Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.
• Ensuring procedures are followed for safety, building security and product loss prevention

Basic Qualifications

• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English
• Speak, write, and read fluently in Spanish

Preferred Qualifications

- 6+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.