AR Supervisor: Lead, Train & Optimize Receivables

Rsgroup; Monterrey; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

RS Group in Monterrey, Mexico seeks an AR Supervisor to lead the Accounts Receivable team, ensuring accurate billing, collections and customer service. You will coach AR Analysts, drive process improvements, and partner with Sales and other departments to resolve complex disputes.

The role emphasizes adherence to ISO and company standards, accurate documentation, and monthly cash-flow forecasting. A Bachelor's in finance/Accounting and 3–4 years in collections are required; strong Excel and SAP

Formación

• Bachelor’s degree in finance, accounting, business administration, or related field preferred.
• Proven experience as a Collections Specialist or in a similar role (3-4 years).
• Strong understanding of order to cash processes.
• Excellent verbal and written communication skills.
• Ability to handle difficult conversations and negotiate effectively.
• Proven experience with Collections Management tools.
• Proficiency in Microsoft Office Suite, especially Excel.
• Experience with accounting software and databases (SAP).
• High level of accuracy and attention to detail.
• Strong organizational and time-management skills.

Responsabilidades

• Investigates and resolves customer payment discrepancies, disputes, and inquiries in a timely and professional manner.
• Initiates and manages corrective actions related to billing errors, and customer complaints impacting receivables.
• Serves as the primary liaison with internal and external auditors regarding AR processes, documentation, and compliance related to Government Accounts
• Updates and maintains the RS Americas AR documentation system, ensuring accuracy and accessibility of financial records.
• Oversees the RS Americas records system related to accounts receivable, including aging reports, payment history, and audit trails.
• Acts as backup for his/her team during absences, ensuring continuity of operations.
• Supervises, trains, and mentors AR Analysts, ensuring adherence to best practices and continuous improvement in receivables management.
• Analyzes AR metrics and dashboards to support monthly financial reviews and cash flow forecasting.
• Maintains and improves work instructions and procedures for invoicing, collections, and dispute resolution in alignment with ISO and company standards associated with Government Accounts
• Act as a point of contact for escalations and resolution of complex cases that need to be resolved with other Support Areas inside the Company.

Conocimientos

Excel

SAP

Collections management tools

Verbal and written communication

Negotiation

Order to cash processes

Time management

Educación

Bachelor’s degree in finance or accounting or business administration

Herramientas

Microsoft Office Suite

Excel (Advanced)

Descripción del empleo

RS Group in Monterrey, Mexico seeks an AR Supervisor to lead the Accounts Receivable team, ensuring accurate billing, collections and customer service. You will coach AR Analysts, drive process improvements, and partner with Sales and other departments to resolve complex disputes.

The role emphasizes adherence to ISO and company standards, accurate documentation, and monthly cash-flow forecasting. A Bachelor's in finance/Accounting and 3–4 years in collections are required; strong Excel and SAP