Application Support Analyst I - Impact & Problem Solver

BlackLine; Ciudad de México; Híbrido; MXN 300.000 - 380.000; Jornada completa

Descripción de la vacante

BlackLine is seeking an Application Support Analyst to handle incoming customer inquiries, troubleshoot using available resources, and escalate to senior staff when needed.

You will collaborate with customers and technical teams to determine requirements, analyze data for business cases, and ensure software applications are tested, implemented, and documented according to established standards.

Formación

• 2+ years of experience in a customer support position, accounting, financial, or banking applications experience is a plus.
• Ability to analyze a problem and direct appropriate course of action.
• Strong customer-service orientation and communication skills.

Responsabilidades

• Coordinate with customer to determine functional requirements and determine technical solutions.
• Analyze data in support of proposed projects, business cases, and system requirements.
• Coordinate with customers and/or technical staff to resolve issues with software applications.
• Use accepted project management, application development and documentation standards and processes.
• Test, implement, document and maintain software applications.
• Work as a member of a team and provide support for applications.
• Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated.
• Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem.
• Identify what the customer is trying to accomplish.
• Use available knowledge & resources to provide possible solutions.
• Document client issue and process of resolution.
• Handle incoming support inquiries.

Conocimientos

Analytical thinking

Customer service

Patience

Problem solving

Team player

Documentation

Herramientas

Software applications

Descripción del empleo

BlackLine is seeking an Application Support Analyst to handle incoming customer inquiries, troubleshoot using available resources, and escalate to senior staff when needed.

You will collaborate with customers and technical teams to determine requirements, analyze data for business cases, and ensure software applications are tested, implemented, and documented according to established standards.