Application Support Engineer — SaaS App Maint & Troubleshooting

HCLTech; México; Presencial; MXN 350.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Saving fund

Grocery coupons

12 days vacation

Flexible dress code

Descripción de la vacante

HCLTech in Mexico is seeking a capable Application Administrator to manage day-to-day operations for assigned business applications. You will handle configuration changes, access provisioning, and maintain environments across development, testing, staging, and production.

You will coordinate maintenance, monitor performance, and ensure documentation and runbooks are up-to-date, while collaborating with infrastructure and cloud teams to support BC/DR activities.

Formación

• Experience with day-to-day administration of business applications.
• Ability to implement configuration changes per approved business requirements.
• Experience with access provisioning, role configuration, and user management.
• Familiarity with change-management processes.

Responsabilidades

• Provide day-to-day administration and technical support for assigned business applications.
• Implement configuration changes based on approved business requirements.
• Manage application settings, workflows, forms, templates, business rules, notifications, and user preferences.
• Support user access provisioning, role configuration, permission management, and periodic access reviews.
• Maintain application environments (dev, test, staging, production).
• Ensure changes are properly documented, tested, approved, and deployed via change-management processes.
• Take ownership of maintenance activities (patching, upgrades, cert renewals, licenses, health checks).
• Monitor availability, performance, scheduled jobs, integrations, and alerts.
• Coordinate maintenance windows and communicate outages.
• Maintain support docs, procedures, knowledge articles, and runbooks.
• Track product versions, vendor support timelines, and upgrade requirements.
• Support backup, recovery, BC/DR activities with infra and cloud teams.

Conocimientos

OneTrust

Jetty-based apps

CRAFT AMS

Optimizely

COTS apps

Descripción del empleo

HCLTech in Mexico is seeking a capable Application Administrator to manage day-to-day operations for assigned business applications. You will handle configuration changes, access provisioning, and maintain environments across development, testing, staging, and production.

You will coordinate maintenance, monitor performance, and ensure documentation and runbooks are up-to-date, while collaborating with infrastructure and cloud teams to support BC/DR activities.