Apps Support Analyst: Releases, Incidents & Collaborations

Citibank (Switzerland) AG; México; A distancia; Confidencial; Jornada completa

Descripción de la vacante

Citibank (Switzerland) AG is seeking an Apps Support Intermediate Analyst to provide technical and business support for Citi applications. You will field issues, coordinate with technology partners, and help ensure smooth application releases and post-release verification.

The role involves DR testing, documenting support procedures, and evaluating security and risk implications while collaborating with development teams to prioritise fixes and tooling requirements.

Formación

• Bachelor's degree or equivalent experience in a technology-related field.
• English communication at an intermediate to advanced level.
• Development experience in C/C++, Java (desirable); knowledge of Linux, Windows, databases, SQL, middleware, containers, microservices or mainframe (desirable).

Responsabilidades

• Provide technical and business support for Citi applications to users.
• Field issues and queries, provide short-term resolutions and coordinate with technology partners for long-term remediation.
• Develop understanding of how apps support integrates to achieve business goals.
• Act as liaison between users/traders, internal tech groups and vendors.
• Participate in disaster recovery testing and application releases, including post-release checks.
• Develop and maintain technical support documentation.
• Assess risks and security implications of applications; ensure compliant handling of issues.
• Collaborate with development teams to prioritize bug fixes and tooling needs.
• Contribute to stability, efficiency and effectiveness improvement initiatives.

Conocimientos

Apps support

Communication

Problem management

Business awareness

Stakeholder management

Educación

Bachelor's degree in technology

Herramientas

Issue tracking tools

Linux

SQL

Middleware

Containers/Microservices

Descripción del empleo

Citibank (Switzerland) AG is seeking an Apps Support Intermediate Analyst to provide technical and business support for Citi applications. You will field issues, coordinate with technology partners, and help ensure smooth application releases and post-release verification.

The role involves DR testing, documenting support procedures, and evaluating security and risk implications while collaborating with development teams to prioritise fixes and tooling requirements.