Analyst ITC Deduction Prevention

Kellanova Co; Santiago de Querétaro; On-site; MXN 280,000 - 520,000; Full time

Job summary

Kellanova Co is seeking a Deduction Prevention Analyst within the Global Business Services (GBS) to identify opportunities to reduce customer deductions and improve financial outcomes across the organization. You will transform data into actionable insights and partner with multiple functions to address root causes, strengthening customer experiences.

In this role, you’ll work across Invoice to Cash, Customer Service, Sales, Supply Chain, and Reporting & Analytics, gaining broad exposure to

Qualifications

• Bachelor's degree in business, Finance, Accounting, Supply Chain, or related field.
• Experience in Order to Cash, Invoice to Cash, Accounts Receivable, deductions, or customer service processes.
• Strong knowledge of customer deductions and dispute management.
• Experience with ERP systems and Microsoft Office.
• Advanced analytical skills with ability to interpret data.
• Experience creating reports, dashboards, visualizations, and data-driven recommendations.
• Experience in a shared services, service center, or process-driven environment.

Responsibilities

• Trend analysis and risk identification of customer deductions and disputes.
• Root cause investigation with cross-functional stakeholders.
• Develop dashboards, scorecards, and data-driven recommendations.
• Monitor performance and governance; improve processes and controls.
• Share best practices across Invoice to Cash organization.

Skills

Analytical skills

Dashboards

Data interpretation

Cross-functional collaboration

Education

Bachelor's degree

Tools

ERP systems

Microsoft Office

Job description

Join Kellanova's Global Business Services (GBS) organization as a Deduction Prevention Analyst within our Invoice to Cash team, where you'll play a key role in identifying opportunities to reduce customer deductions and improve financial outcomes across the business. In this role, you’ll transform data into actionable insights, helping teams proactively address root causes and strengthen customer experiences. Working across multiple business functions, you’ll support strategic decision-making that drives continuous improvement throughout the Order to Cash process.

As part of a collaborative and cross-functional team, you’ll partner with colleagues across Invoice to Cash, Customer Service, Sales, Supply Chain, and Reporting & Analytics. This role offers broad exposure to business operations, customer trends, and process optimization initiatives that have a measurable impact on organizational performance. If you enjoy solving complex business challenges through analysis and influence, this is an exciting opportunity to shape future outcomes rather than simply resolve issues after they occur.

A Taste Of What You'll Be Doing

• Trend Analysis & Risk Identification: Analyze customer deductions, dispute activity, operational performance, and behavioral trends to identify prevention opportunities and emerging risks.
• Root Cause Investigation: Partner with cross-functional stakeholders to assess deduction drivers and develop recommendations that address underlying process gaps.
• Data-Driven Improvement Strategies: Develop actionable insights, dashboards, scorecards, and business recommendations that support deduction reduction initiatives.
• Performance Monitoring & Governance: Measure the effectiveness of corrective actions and prevention programs while identifying opportunities to enhance processes, policies, and controls.
• Best Practice Sharing: Promote successful prevention strategies, standardization efforts, and continuous improvement opportunities across the broader Invoice to Cash organization.

We're Looking for Someone With

• Bachelor's degree in business, Finance, Accounting, Supply Chain, or a related field.
• Experience in customer relationship management, Order to Cash, Invoice to Cash, Accounts Receivable, deductions, or customer service processes.
• Strong knowledge of customer deductions and dispute management.
• Experience working with ERP systems and Microsoft Office applications.
• Advanced analytical skills with the ability to interpret data and identify business improvement opportunities.
• Experience creating reports, dashboards, visualizations, and data-driven recommendations.
• Experience working in a shared services, service center, or process-driven environment.

Get to Know Us

We've always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn more here, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let's shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.