Ambulatory Care IT & Workflow Analyst

Impact Advisors Mexico; Ciudad de México; On-site; MXN 279,000 - 446,000; Full time

Benefits offered by this job

Grocery vouchers MXN 4k

5 additional paid vacation days before

Paid training and continuous mentoring

15 days of Aguinaldo

12 days of paid vacation plus premium

Paid public holidays

Overtime pay

IMSS / Social Security

TotalPass

Job summary

Impact Advisors Mexico is seeking an Epic AMB Associate to support ambulatory care workflows and healthcare IT solutions for U.S. healthcare organizations. This role emphasizes learning Epic, analytics, and collaboration with clinical and operational teams.

You will participate in configuration, testing, and implementation activities, translating workflow requirements into actionable system solutions while contributing to continuous improvement in ambulatory processes.

Qualifications

• 1–3 years of professional experience in ambulatory care, outpatient healthcare, clinical operations, healthcare IT, EHR/EMR support, or a related environment.
• Professional working proficiency in English, both written and spoken.
• Experience with healthcare information systems, EHR/EMR platforms, or clinical applications.
• Understanding of ambulatory/outpatient workflows.
• Strong analytical and problem‑solving skills.
• Ability to translate workflow requirements into system solutions.
• Attention to detail and data accuracy.
• Clear and professional communication; collaboration with stakeholders.

Responsibilities

• Support ambulatory and outpatient clinical workflows within Epic.
• Analyze requests, incidents, and workflow issues related to ambulatory care.
• Support configuration, testing, validation, and implementation activities.
• Translate clinical/workflow needs into application solutions.
• Support workflows related to encounters, appointments, documentation, orders, and referrals.
• Investigate issues and coordinate resolutions.
• Participate in testing and QA for system enhancements.
• Support workflow analysis and optimization initiatives.
• Create and maintain documentation and support resources.
• Collaborate with physicians, nurses, and operational/tech teams supporting U.S. clients.
• Assist with implementation, upgrades, optimization as applicable.

Skills

Ambulatory workflow analysis

Outpatient healthcare workflows

Clinical applications

EHR/EMR systems

Application support

Requirements analysis

Workflow optimization

Testing and validation

Documentation

Stakeholder communication

Professional English

Team collaboration

Adaptability

Tools

Epic

Job description

Impact Advisors Mexico is seeking an Epic AMB Associate to support ambulatory care workflows and healthcare IT solutions for U.S. healthcare organizations. This role emphasizes learning Epic, analytics, and collaboration with clinical and operational teams.

You will participate in configuration, testing, and implementation activities, translating workflow requirements into actionable system solutions while contributing to continuous improvement in ambulatory processes.