Amazon Connect Principal — AWS Solutions Lead

Slalom Build; Región Centro, Monterrey; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Slalom Build is seeking a Senior Amazon Connect Principal to lead contact center solutions leveraging Amazon Connect and related AWS services. You will guide design and delivery, mentor teams, and play a key role in pre-sales activities with clients.

The role requires consulting experience, strong leadership, and hands-on AWS knowledge. You will collaborate across sales, delivery, and engineering teams to drive successful outcomes for diverse customer engagements.

Formación

• Experience designing, implementing, or supporting contact center solutions with Amazon Connect and AWS services.
• 3+ years of consulting experience or equivalent with stakeholders.
• Understanding of industry trends to guide clients and account teams.
• Experience enabling, coaching, and supporting team members.
• Familiarity with generative AI concepts in contact centers.
• Proficiency in Python/Node.js.
• Excellent problem-solving and troubleshooting skills.
• Strong oral and written communication for technical and non-technical audiences.
• Active AWS certifications or ability to obtain them on hire.
• Desire to continually learn and share knowledge.

Responsabilidades

• Lead implementations of contact center services using Amazon Connect and AWS.
• Collaborate with clients to define technical designs meeting business objectives.
• Provide performance reviews and coaching to direct reports.
• Support recruiting through candidate interviews and industry events.
• Deliver Amazon Connect expertise to sales, project teams, and customers.
• Build or configure Amazon Connect components as needed.
• Ensure testing validates functionality and security requirements.
• Develop DevOps tooling and infrastructure as code.
• Participate in deployment, cutover, and post-go-live support.
• Prepare architecture and workflow diagrams.
• Collaborate with designers, developers, architects, PMs, and stakeholders.
• Identify opportunities and support client proposals.
• Assist in creating case studies, demos, and training materials.
• Serve as trusted advisor on contact center best practices and AWS capabilities.

Conocimientos

People leadership

Client collaboration

Problem solving

Communication

Python/Node.js

AWS certifications

Herramientas

Amazon Connect

Lex

Lambda

S3

DynamoDB

CloudFormation

Descripción del empleo

Slalom Build is seeking a Senior Amazon Connect Principal to lead contact center solutions leveraging Amazon Connect and related AWS services. You will guide design and delivery, mentor teams, and play a key role in pre-sales activities with clients.

The role requires consulting experience, strong leadership, and hands-on AWS knowledge. You will collaborate across sales, delivery, and engineering teams to drive successful outcomes for diverse customer engagements.