Amazon Connect Architect: AI-Powered Contact Center Pro

One Park Financial; Ciudad de México; Presencial; MXN 781.200 - 1.004.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Fun work environment

Growth Opportunities

Descripción de la vacante

A financial services company is seeking a hands-on Amazon Connect Engineer to design and optimize contact-center solutions on AWS. The role involves integrating Amazon Connect with various AWS services and maintaining configurations to enhance customer experience. Candidates should have over 3 years of experience with cloud contact-center platforms and strong skills in languages like Python or Node.js, along with a deep understanding of AWS services. This position offers competitive salary and growth opportunities.

Formación

• 3+ years building or operating cloud contact-center platforms; 2+ years hands-on with Amazon Connect.
• Deep knowledge of AWS core services (Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch).
• Excellent communication and documentation skills; ability to translate business goals into technical roadmaps.

Responsabilidades

• Architect, configure, and maintain Amazon Connect instances for customer service solutions.
• Integrate Connect with AWS services and third-party CRMs.
• Implement Contact Lens for real-time analytics and automated evaluations.

Conocimientos

Python

Node.js/TypeScript

Java

AWS core services

Cloud contact-center platforms

SIP

WebRTC

PSTN

Educación

AWS Solution Architect or Amazon Connect Specialty certification

Herramientas

Amazon Connect

CloudFormation

Terraform

Salesforce

Descripción del empleo

A financial services company is seeking a hands-on Amazon Connect Engineer to design and optimize contact-center solutions on AWS. The role involves integrating Amazon Connect with various AWS services and maintaining configurations to enhance customer experience. Candidates should have over 3 years of experience with cloud contact-center platforms and strong skills in languages like Python or Node.js, along with a deep understanding of AWS services. This position offers competitive salary and growth opportunities.