Amazon Connect Principal - Lead, Innovate & Transform CX

Slalom; Región Centro; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Slalom is a modern technology company helping clients solve complex business problems through strategy, solutions and innovative products. As an Amazon Connect Principal, you will lead implementations, collaborate with clients and teammates on designs, and coach a growing team to deliver high-impact contact center transformations.

You will leverage AWS services, drive pre-sales and delivery, and partner with sales and project teams to ensure successful outcomes while staying current with

Qualifications

• Experience with Amazon Connect and supporting AWS services (e.g., Lex, Lambda, S3, DynamoDB, CloudFormation).
• 3+ years of consulting experience or equivalent stakeholder-facing work.
• Understanding of industry trends and platform capabilities to guide clients and teams.
• Experience enabling, coaching, and supporting team members.
• Familiarity with generative AI concepts for contact center use cases.
• Proficiency in programming/scripting languages such as Python/Node.js.
• Excellent problem-solving and troubleshooting skills.
• Strong oral and written communication for technical and non-technical audiences.
• Active AWS certifications or ability to obtain them on hire.
• Desire to continually learn and share knowledge.

Responsibilities

• Lead others in implementing contact center services using Amazon Connect and AWS.
• Collaborate with clients to define technical designs meeting business goals.
• Provide performance feedback and coaching to direct reports.
• Support recruiting by interviewing candidates and representing Slalom at events.
• Deliver Amazon Connect technical and functional expertise to sales and project teams.
• Build components or configure Amazon Connect as needed; ensure security and testing.
• Develop DevOps tooling and infrastructure as code; support deployment activities.
• Create architecture/workflow documentation and engage with stakeholders to meet timelines.
• Identify opportunities and assist in proposals for clients; contribute to case studies and demos.

Skills

People leadership

Customer-focused

Solution design

AWS expertise

DevOps

Python/Node.js

Communication

Problem solving

Mentoring

Public speaking

Education

Bachelor's degree in CS/IS

AWS Certification(s)

Tools

AWS Lambda

CloudFormation

Lex

S3

DynamoDB

Terraform

Python

Node.js

Job description

Slalom is a modern technology company helping clients solve complex business problems through strategy, solutions and innovative products. As an Amazon Connect Principal, you will lead implementations, collaborate with clients and teammates on designs, and coach a growing team to deliver high-impact contact center transformations.

You will leverage AWS services, drive pre-sales and delivery, and partner with sales and project teams to ensure successful outcomes while staying current with